SHIFT LEADER

POSITION OVERVIEW

Ensures company standards are met in the event a Store Leader is unavailable and to ensure Associates comply with policies and procedures.  Assist the Store Leader in the development and compliance with policies and procedures.  Upholds and executes the vision and mission of Yogurtland and assist others in doing the same.

CULTURAL QUALIFICATIONS

• Humble – We are modest, respectful, open and never arrogant, despite our successes.  We grow by giving and accepting honest feedback, even when it is personally challenging.
• Teamwork – We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.
• Passionate – We love what we do, reach for the best, and strive to positively impact the lives of our guests, colleagues, franchisees, and vendors.

• Innovative – With an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others.
• THTK: Totally Honest – Totally Kind - We work and live with great integrity, accountability, and compassion.

KEY METRICS

• Same Store Sales.
• Food Cost.
• Labor Cost.

ESSENTIAL JOB FUNCTIONS

• Cash Handling (drawer balancing, safe deposits, etc.) is accountable for funds.
• Assisting with shift scheduling.
• Coordinate and communicate individual Associates duties throughout shift.
• Assist in training, coaching and development of newly hired Associates.
• Follows and ensures Associates adhere to meal and break periods.
• Taste product to ensure quality standards are met.
• Is the “role-model” for outstanding customer service and overall Associate standards.
• Ensures cleanliness, health and safety standards are maintained at all times.
• Other job-related activities as requested by Store Leader.

CORE COMPETENCIES

• Ability to maintain confidential information in the strictest of confidence.
• 1 year previous supervisory experience preferred but not required.
• Ability to maintain a fast pace.
• Ability to problem solve quickly and effectively.
• Effective customer service skills delivered with a friendly disposition.
• Basic management skills.
• Ability to handle responsibility.
• Ability to communicate clearly and concisely.
• Ability to lead others in always upholding company standards.

OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

• Food Handler’s Card (If required by local city or county).

PHYSICAL REQUIREMENTS

NOTES

1. As an absolute condition of employment, associates are required upon hire, to sign certain confidentiality and non-disclosure agreement(s).
2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). Employee(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).

SHIFT LEADER

POSITION OVERVIEW

Ensures company standards are met in the event a Store Leader is unavailable and to ensure Associates comply with policies and procedures.  Assist the Store Leader in the development and compliance with policies and procedures.  Upholds and executes the vision and mission of Yogurtland and assist others in doing the same.

CULTURAL QUALIFICATIONS

• Humble – We are modest, respectful, open and never arrogant, despite our successes.  We grow by giving and accepting honest feedback, even when it is personally challenging.
• Teamwork – We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.
• Passionate – We love what we do, reach for the best, and strive to positively impact the lives of our guests, colleagues, franchisees, and vendors.

• Innovative – With an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others.
• THTK: Totally Honest – Totally Kind - We work and live with great integrity, accountability, and compassion.

KEY METRICS

• Same Store Sales.
• Food Cost.
• Labor Cost.

ESSENTIAL JOB FUNCTIONS

• Cash Handling (drawer balancing, safe deposits, etc.) is accountable for funds.
• Assisting with shift scheduling.
• Coordinate and communicate individual Associates duties throughout shift.
• Assist in training, coaching and development of newly hired Associates.
• Follows and ensures Associates adhere to meal and break periods.
• Taste product to ensure quality standards are met.
• Is the “role-model” for outstanding customer service and overall Associate standards.
• Ensures cleanliness, health and safety standards are maintained at all times.
• Other job-related activities as requested by Store Leader.

CORE COMPETENCIES

• Ability to maintain confidential information in the strictest of confidence.
• 1 year previous supervisory experience preferred but not required.
• Ability to maintain a fast pace.
• Ability to problem solve quickly and effectively.
• Effective customer service skills delivered with a friendly disposition.
• Basic management skills.
• Ability to handle responsibility.
• Ability to communicate clearly and concisely.
• Ability to lead others in always upholding company standards.

OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

• Food Handler’s Card (If required by local city or county).

PHYSICAL REQUIREMENTS

NOTES

1. As an absolute condition of employment, associates are required upon hire, to sign certain confidentiality and non-disclosure agreement(s).
2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). Employee(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).

STORE ASSOCIATE

POSITION OVERVIEW

Ensures company standards are maintained and complies with policies and procedures.  Upholds and executes the vision and mission of Yogurtland and assist others in doing the same.

CULTURAL QUALIFICATIONS

• Humble – We are modest, respectful, open and never arrogant, despite our successes.  We grow by giving and accepting honest feedback, even when it is personally challenging.
• Teamwork – We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.
• Passionate – We love what we do, reach for the best, and strive to positively impact the lives of our guests, colleagues, franchisees, and vendors.

• Innovative – With an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others.
• THTK: Totally Honest – Totally Kind - We work and live with great integrity, accountability, and compassion.

KEY METRICS

• Same store sales.
• Food cost.
• Labor cost.

ESSENTIAL JOB FUNCTIONS

• Cash Handling (drawer balancing, safe deposits, etc.) is accountable for funds.
• Assist in training, coaching and development of newly hired Associates.
• Taste product to ensure quality standards are met.
• Is the “role-model” for outstanding customer service and overall Associate standards.
• Ensures cleanliness, health and safety standards are maintained at all times.
• Other job-related activities as requested by Store Leader.

CORE COMPETENCIES

• Ability to maintain a fast pace.
• Ability to problem solve quickly and effectively.
• Effective customer service skills delivered with a friendly disposition.
• Ability to handle responsibility.
• Ability to communicate clearly and concisely.

OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

• Food Handler’s Card (If required by local city or county).

PHYSICAL REQUIREMENTS

NOTES

1. As an absolute condition of employment, associates are required upon hire, to sign certain confidentiality and non-disclosure agreement(s).
2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). Employee(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).

STORE MANAGER

POSITION OVERVIEW

Manages the overall operation of the store and its financials, exercises discretion while doing so.  Ensures company standards are met and ensures store Associates comply with policies and procedures.  Develops and ensures compliance with Corporate Store policies and procedures. Upholds and executes the vision and mission of Yogurtland and assist others in doing the same.

CULTURAL QUALIFICATIONS

• Humble – We are modest, respectful, open and never arrogant, despite our successes.  We grow by giving and accepting honest feedback, even when it is personally challenging.
• Teamwork – We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.
• Passionate – We love what we do, reach for the best, and strive to positively impact the lives of our guests, colleagues, franchisees, and vendors.

• Innovative – With an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others.
• THTK: Totally Honest – Totally Kind - We work and live with great integrity, accountability, and compassion.

KEY METRICS

• Same Store Sales Increase.
• Food Cost.
• Labor Cost.
• Net Profit.

ESSENTIAL JOB FUNCTIONS

• Cash Handling (bank deposits, safe deposits, etc.) is accountable for all funds.
• Scheduling of Associates effectively and efficiently.
• Controls store operational cost (food, labor, etc.).
• Maintain adequate inventory levels.
• Ensures all Associates adhere to all company standards, policies and procedures.
• Coordinates and communicates assignments throughout shift.
• Coordinates training, coaching and development of newly hired Associates.
• Ensures all Associates adhere to meal and break periods.
• Taste product to ensure quality standards are met.
• Is the “role-model” for outstanding customer service and overall Associate standards.
• Ensures cleanliness, health, security and safety standards are maintained at all times.
• Maintains building, machines and store operating equipment and schedules preventive maintenance.
• Conducts Associate meetings as needed.
• Maintains and creates reports and records based company standards and in compliance of local, state and federal regulations.
• Maintains a cooperative and interactive relationship with the Corporate office.
• Provides counseling, coaching, discipline and mentoring to Associates as warranted.
• Other job-related activities as requested.

CORE COMPETENCIES

• Ability to problem solve quickly and effectively.
• Effective customer service skills delivered with a friendly disposition.
• Ability to communicate clearly and concisely.
• Ability to actively listen and address Associates’ concerns, comments and/or issues.
• Ability to lead others in always upholding company standards.
• Knowledge of staffing, scheduling and inventory processes.
• Internally motivated and able to motivate others.
• Ability to act independently and effectively.
• Knowledge of organizational and planning skills.
• Knowledge of team-building, leadership, coaching and mentoring skills.

OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

• Some college or equivalent experience.
• Proficient with MS Office Word and Excel programs.
• ServSafe or equivalent cetification.

PHYSICAL REQUIREMENTS

NOTES

1. As an absolute condition of employment, employee(s) are required upon hire, to sign certain confidentiality and non-disclosure agreement(s).
2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). Employee(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).

MOUNT LAUREL, NEW JERSEY STORE MANAGER

POSITION OVERVIEW

Assists in establishing the Yogurtland brand in a new market.   Helps hire and train the opening staff.  Works with the Marketing team in developing the pre-opening marketing campaign and local store marketing efforts.  Manages the overall operation of the store and its financials, exercises discretion while doing so.  Ensures company standards are met and ensures store Associates comply with policies and procedures.  Develops and ensures compliance with Corporate Store policies and procedures.  Upholds and executes the vision and mission of Yogurtland and assist others in doing the same.

CULTURAL QUALIFICATIONS

• Humble – We are modest, respectful, open and never arrogant, despite our successes.  We grow by giving and accepting honest feedback, even when it is personally challenging.
• Teamwork – We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.
• Passionate – We love what we do, reach for the best, and strive to positively impact the lives of our guests, colleagues, franchisees, and vendors.

• Innovative – With an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others.
• THTK: Totally Honest – Totally Kind - We work and live with great integrity, accountability, and compassion.

KEY METRICS

• Evaluation by colleagues involved in the opening process.
• Increasing and sustaining sales volume.
• Food cost.
• Labor cost.
• Net profit.

ESSENTIAL JOB FUNCTIONS

• Cash Handling (bank deposits, safe deposits, etc.) is accountable for all funds.
• Scheduling of Associates effectively and efficiently.
• Controls store operational cost (food, labor, etc.).
• Maintain adequate inventory levels.
• Ensures all Associates adhere to all company standards, policies and procedures.
• Coordinates and communicates assignments throughout shift.
• Coordinates training, coaching and development of newly hired Associates.
• Ensures all Associates adhere to meal and break periods.
• Taste product to ensure quality standards are met.
• Is the “role-model” for outstanding customer service and overall Associate standards.
• Ensures cleanliness, health, security and safety standards are maintained at all times.
• Maintains building, machines and store operating equipment and schedules preventive maintenance.
• Conducts Associate meetings as needed.
• Maintains and creates reports and records based company standards and in compliance of local, state and federal regulations.
• Maintains a cooperative and interactive relationship with the corporate office.
• Provides counseling, coaching, discipline and mentoring to Associates as warranted.
• Other job-related activities as requested.

CORE COMPETENCIES

• Ability to problem solve quickly and effectively.
• Effective customer service skills delivered with a friendly disposition.
• Ability to communicate clearly and concisely.
• Ability to actively listen and address Associates’ concerns, comments and/or issues.
• Ability to lead others in always upholding company standards.
• Knowledge of staffing, scheduling and inventory processes.
• Internally motivated and able to motivate others.
• Ability to act independently and effectively.
• Knowledge of organizational and planning skills.
• Knowledge of team-building, leadership, coaching and mentoring skills.

OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

• Previous foodservice management experience required.
• Some college or equivalent experience.
• Proficient with MS Office Word and Excel programs.
• ServSafe or equivalent certification.

PHYSICAL REQUIREMENTS

NOTES

1. As an absolute condition of employment, ASSOCIATE(s) are required upon hire, to sign certain confidentiality, non-disclosure, and mediation & arbitration agreements.
2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). Employee(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).

SHIFT LEADER

POSITION OVERVIEW

Ensures company standards are met in the event a Store Leader is unavailable and to ensure Associates comply with policies and procedures.  Assist the Store Leader in the development and compliance with policies and procedures.  Upholds and executes the vision and mission of Yogurtland and assist others in doing the same.

CULTURAL QUALIFICATIONS

• Humble – We are modest, respectful, open and never arrogant, despite our successes.  We grow by giving and accepting honest feedback, even when it is personally challenging.
• Teamwork – We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.
• Passionate – We love what we do, reach for the best, and strive to positively impact the lives of our guests, colleagues, franchisees, and vendors.

• Innovative – With an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others.
• THTK: Totally Honest – Totally Kind - We work and live with great integrity, accountability, and compassion.

KEY METRICS

• Same Store Sales.
• Food Cost.
• Labor Cost.

ESSENTIAL JOB FUNCTIONS

• Cash Handling (drawer balancing, safe deposits, etc.) is accountable for funds.
• Assisting with shift scheduling.
• Coordinate and communicate individual Associates duties throughout shift.
• Assist in training, coaching and development of newly hired Associates.
• Follows and ensures Associates adhere to meal and break periods.
• Taste product to ensure quality standards are met.
• Is the “role-model” for outstanding customer service and overall Associate standards.
• Ensures cleanliness, health and safety standards are maintained at all times.
• Other job-related activities as requested by Store Leader.

CORE COMPETENCIES

• Ability to maintain confidential information in the strictest of confidence.
• 1 year previous supervisory experience preferred but not required.
• Ability to maintain a fast pace.
• Ability to problem solve quickly and effectively.
• Effective customer service skills delivered with a friendly disposition.
• Basic management skills.
• Ability to handle responsibility.
• Ability to communicate clearly and concisely.
• Ability to lead others in always upholding company standards.

OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

• Food Handler’s Card (If required by local city or county).

PHYSICAL REQUIREMENTS

NOTES

1. As an absolute condition of employment, associates are required upon hire, to sign certain confidentiality and non-disclosure agreement(s).
2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). Employee(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).

STORE ASSOCIATE

POSITION OVERVIEW

Ensures company standards are maintained and complies with policies and procedures.  Upholds and executes the vision and mission of Yogurtland and assist others in doing the same.

CULTURAL QUALIFICATIONS

• Humble – We are modest, respectful, open and never arrogant, despite our successes.  We grow by giving and accepting honest feedback, even when it is personally challenging.
• Teamwork – We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.
• Passionate – We love what we do, reach for the best, and strive to positively impact the lives of our guests, colleagues, franchisees, and vendors.

• Innovative – With an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others.
• THTK: Totally Honest – Totally Kind - We work and live with great integrity, accountability, and compassion.

KEY METRICS

• Same store sales.
• Food cost.
• Labor cost.

ESSENTIAL JOB FUNCTIONS

• Cash Handling (drawer balancing, safe deposits, etc.) is accountable for funds.
• Assist in training, coaching and development of newly hired Associates.
• Taste product to ensure quality standards are met.
• Is the “role-model” for outstanding customer service and overall Associate standards.
• Ensures cleanliness, health and safety standards are maintained at all times.
• Other job-related activities as requested by Store Leader.

CORE COMPETENCIES

• Ability to maintain a fast pace.
• Ability to problem solve quickly and effectively.
• Effective customer service skills delivered with a friendly disposition.
• Ability to handle responsibility.
• Ability to communicate clearly and concisely.

OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

• Food Handler’s Card (If required by local city or county).

PHYSICAL REQUIREMENTS

NOTES

1. As an absolute condition of employment, associates are required upon hire, to sign certain confidentiality and non-disclosure agreement(s).
2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). Employee(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).

STORE MANAGER

POSITION OVERVIEW

Manages the overall operation of the store and its financials, exercises discretion while doing so.  Ensures company standards are met and ensures store Associates comply with policies and procedures.  Develops and ensures compliance with Corporate Store policies and procedures. Upholds and executes the vision and mission of Yogurtland and assist others in doing the same.

CULTURAL QUALIFICATIONS

• Humble – We are modest, respectful, open and never arrogant, despite our successes.  We grow by giving and accepting honest feedback, even when it is personally challenging.
• Teamwork – We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.
• Passionate – We love what we do, reach for the best, and strive to positively impact the lives of our guests, colleagues, franchisees, and vendors.

• Innovative – With an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others.
• THTK: Totally Honest – Totally Kind - We work and live with great integrity, accountability, and compassion.

KEY METRICS

• Same Store Sales Increase.
• Food Cost.
• Labor Cost.
• Net Profit.

ESSENTIAL JOB FUNCTIONS

• Cash Handling (bank deposits, safe deposits, etc.) is accountable for all funds.
• Scheduling of Associates effectively and efficiently.
• Controls store operational cost (food, labor, etc.).
• Maintain adequate inventory levels.
• Ensures all Associates adhere to all company standards, policies and procedures.
• Coordinates and communicates assignments throughout shift.
• Coordinates training, coaching and development of newly hired Associates.
• Ensures all Associates adhere to meal and break periods.
• Taste product to ensure quality standards are met.
• Is the “role-model” for outstanding customer service and overall Associate standards.
• Ensures cleanliness, health, security and safety standards are maintained at all times.
• Maintains building, machines and store operating equipment and schedules preventive maintenance.
• Conducts Associate meetings as needed.
• Maintains and creates reports and records based company standards and in compliance of local, state and federal regulations.
• Maintains a cooperative and interactive relationship with the Corporate office.
• Provides counseling, coaching, discipline and mentoring to Associates as warranted.
• Other job-related activities as requested.

CORE COMPETENCIES

• Ability to problem solve quickly and effectively.
• Effective customer service skills delivered with a friendly disposition.
• Ability to communicate clearly and concisely.
• Ability to actively listen and address Associates’ concerns, comments and/or issues.
• Ability to lead others in always upholding company standards.
• Knowledge of staffing, scheduling and inventory processes.
• Internally motivated and able to motivate others.
• Ability to act independently and effectively.
• Knowledge of organizational and planning skills.
• Knowledge of team-building, leadership, coaching and mentoring skills.

OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

• Some college or equivalent experience.
• Proficient with MS Office Word and Excel programs.
• ServSafe or equivalent cetification.

PHYSICAL REQUIREMENTS

NOTES

1. As an absolute condition of employment, employee(s) are required upon hire, to sign certain confidentiality and non-disclosure agreement(s).
2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). Employee(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).

STORE ASSOCIATE

POSITION OVERVIEW

Ensures company standards are maintained and complies with policies and procedures.  Upholds and executes the vision and mission of Yogurtland and assist others in doing the same.

CULTURAL QUALIFICATIONS

• Humble – We are modest, respectful, open and never arrogant, despite our successes.  We grow by giving and accepting honest feedback, even when it is personally challenging.
• Teamwork – We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.
• Passionate – We love what we do, reach for the best, and strive to positively impact the lives of our guests, colleagues, franchisees, and vendors.

• Innovative – With an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others.
• THTK: Totally Honest – Totally Kind - We work and live with great integrity, accountability, and compassion.

KEY METRICS

• Same store sales.
• Food cost.
• Labor cost.

ESSENTIAL JOB FUNCTIONS

• Cash Handling (drawer balancing, safe deposits, etc.) is accountable for funds.
• Assist in training, coaching and development of newly hired Associates.
• Taste product to ensure quality standards are met.
• Is the “role-model” for outstanding customer service and overall Associate standards.
• Ensures cleanliness, health and safety standards are maintained at all times.
• Other job-related activities as requested by Store Leader.

CORE COMPETENCIES

• Ability to maintain a fast pace.
• Ability to problem solve quickly and effectively.
• Effective customer service skills delivered with a friendly disposition.
• Ability to handle responsibility.
• Ability to communicate clearly and concisely.

OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

• Food Handler’s Card (If required by local city or county).

PHYSICAL REQUIREMENTS

NOTES

1. As an absolute condition of employment, associates are required upon hire, to sign certain confidentiality and non-disclosure agreement(s).
2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). Employee(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).

STORE MANAGER

POSITION OVERVIEW

Manages the overall operation of the store and its financials, exercises discretion while doing so.  Ensures company standards are met and ensures store Associates comply with policies and procedures.  Develops and ensures compliance with Corporate Store policies and procedures. Upholds and executes the vision and mission of Yogurtland and assist others in doing the same.

CULTURAL QUALIFICATIONS

• Humble – We are modest, respectful, open and never arrogant, despite our successes.  We grow by giving and accepting honest feedback, even when it is personally challenging.
• Teamwork – We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.
• Passionate – We love what we do, reach for the best, and strive to positively impact the lives of our guests, colleagues, franchisees, and vendors.

• Innovative – With an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others.
• THTK: Totally Honest – Totally Kind - We work and live with great integrity, accountability, and compassion.

KEY METRICS

• Same Store Sales Increase.
• Food Cost.
• Labor Cost.
• Net Profit.

ESSENTIAL JOB FUNCTIONS

• Cash Handling (bank deposits, safe deposits, etc.) is accountable for all funds.
• Scheduling of Associates effectively and efficiently.
• Controls store operational cost (food, labor, etc.).
• Maintain adequate inventory levels.
• Ensures all Associates adhere to all company standards, policies and procedures.
• Coordinates and communicates assignments throughout shift.
• Coordinates training, coaching and development of newly hired Associates.
• Ensures all Associates adhere to meal and break periods.
• Taste product to ensure quality standards are met.
• Is the “role-model” for outstanding customer service and overall Associate standards.
• Ensures cleanliness, health, security and safety standards are maintained at all times.
• Maintains building, machines and store operating equipment and schedules preventive maintenance.
• Conducts Associate meetings as needed.
• Maintains and creates reports and records based company standards and in compliance of local, state and federal regulations.
• Maintains a cooperative and interactive relationship with the Corporate office.
• Provides counseling, coaching, discipline and mentoring to Associates as warranted.
• Other job-related activities as requested.

CORE COMPETENCIES

• Ability to problem solve quickly and effectively.
• Effective customer service skills delivered with a friendly disposition.
• Ability to communicate clearly and concisely.
• Ability to actively listen and address Associates’ concerns, comments and/or issues.
• Ability to lead others in always upholding company standards.
• Knowledge of staffing, scheduling and inventory processes.
• Internally motivated and able to motivate others.
• Ability to act independently and effectively.
• Knowledge of organizational and planning skills.
• Knowledge of team-building, leadership, coaching and mentoring skills.

OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

• Some college or equivalent experience.
• Proficient with MS Office Word and Excel programs.
• ServSafe or equivalent cetification.

PHYSICAL REQUIREMENTS

NOTES

1. As an absolute condition of employment, employee(s) are required upon hire, to sign certain confidentiality and non-disclosure agreement(s).
2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). Employee(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).