DETAILED JOB SUMMARY

SHIFT LEADER

  POSITION OVERVIEW Ensures company standards are met in the event a Store Leader is unavailable and to ensure Associates comply with policies and procedures.  Assist the Store Leader in the development and compliance with policies and procedures.  Upholds and executes the vision and mission of Yogurtland and assist others in doing the same.   CULTURAL QUALIFICATIONS

• Humble – We are modest, respectful, open and never arrogant, despite our successes.  We grow by giving and accepting honest feedback, even when it is personally challenging.
• Teamwork – We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.
• Passionate – We love what we do, reach for the best, and strive to positively impact the lives of our guests, colleagues, franchisees, and vendors.

• Innovative – With an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others.
• THTK: Totally Honest - Totally Kind - We work and live with great integrity, accountability, and compassion.

  KEY METRICS

• Same Store Sales.
• Food Cost.
• Labor Cost.

  ESSENTIAL JOB FUNCTIONS

• Cash Handling (drawer balancing, safe deposits, etc.) is accountable for funds.
• Assisting with shift scheduling.
• Coordinate and communicate individual Associates duties throughout shift.
• Assist in training, coaching and development of newly hired Associates.
• Follows and ensures Associates adhere to meal and break periods.
• Taste product to ensure quality standards are met.
• Is the “role-model” for outstanding customer service and overall Associate standards.
• Ensures cleanliness, health and safety standards are maintained at all times.
• Other job-related activities as requested by Store Leader.

CORE COMPETENCIES

• Ability to maintain confidential information in the strictest of confidence.
• 1 year previous supervisory experience preferred but not required.
• Ability to maintain a fast pace.
• Ability to problem solve quickly and effectively.
• Effective customer service skills delivered with a friendly disposition.
• Basic management skills.
• Ability to handle responsibility.
• Ability to communicate clearly and concisely.
• Ability to lead others in always upholding company standards.

  OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

• Food Handler's Card (If required by local city or county).

  PHYSICAL REQUIREMENTS  

Continuous (67-100%)	Walking, standing, hand use, cash register.
Frequent (34-66%)	Bending, neck flexion, twisting and lifting up to 25 lbs from shoulder to shoulder, carrying up to 25-40 lbs up to 100 feet, pushing and pulling, fine manipulation, firm grasping, reach above to below shoulder, key board.
Occasional (11-33%)	Squatting, climbing, kneeling, lifting up to 50 lbs from floor to shoulder, gross manipulation.
Seldom (1-10%)	Sitting, climbing, and lifting up to 10-25 lbs from floor to above head, lifting 26-50 lbs from waist to above head, carrying up to 50 lbs up to 200 feet, 10 key.

        NOTES

1. As an absolute condition of employment, associates are required upon hire, to sign certain confidentiality and non-disclosure agreement(s).
2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). Employee(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).

DETAILED JOB SUMMARY

SHIFT LEADER

  POSITION OVERVIEW Ensures company standards are met in the event a Store Leader is unavailable and to ensure Associates comply with policies and procedures.  Assist the Store Leader in the development and compliance with policies and procedures.  Upholds and executes the vision and mission of Yogurtland and assist others in doing the same.   CULTURAL QUALIFICATIONS

• Humble – We are modest, respectful, open and never arrogant, despite our successes.  We grow by giving and accepting honest feedback, even when it is personally challenging.
• Teamwork – We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.
• Passionate – We love what we do, reach for the best, and strive to positively impact the lives of our guests, colleagues, franchisees, and vendors.

• Innovative – With an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others.
• THTK: Totally Honest - Totally Kind - We work and live with great integrity, accountability, and compassion.

  KEY METRICS

• Same Store Sales.
• Food Cost.
• Labor Cost.

  ESSENTIAL JOB FUNCTIONS

• Cash Handling (drawer balancing, safe deposits, etc.) is accountable for funds.
• Assisting with shift scheduling.
• Coordinate and communicate individual Associates duties throughout shift.
• Assist in training, coaching and development of newly hired Associates.
• Follows and ensures Associates adhere to meal and break periods.
• Taste product to ensure quality standards are met.
• Is the “role-model” for outstanding customer service and overall Associate standards.
• Ensures cleanliness, health and safety standards are maintained at all times.
• Other job-related activities as requested by Store Leader.

CORE COMPETENCIES

• Ability to maintain confidential information in the strictest of confidence.
• 1 year previous supervisory experience preferred but not required.
• Ability to maintain a fast pace.
• Ability to problem solve quickly and effectively.
• Effective customer service skills delivered with a friendly disposition.
• Basic management skills.
• Ability to handle responsibility.
• Ability to communicate clearly and concisely.
• Ability to lead others in always upholding company standards.

  OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

• Food Handler's Card (If required by local city or county).

  PHYSICAL REQUIREMENTS  

Continuous (67-100%)	Walking, standing, hand use, cash register.
Frequent (34-66%)	Bending, neck flexion, twisting and lifting up to 25 lbs from shoulder to shoulder, carrying up to 25-40 lbs up to 100 feet, pushing and pulling, fine manipulation, firm grasping, reach above to below shoulder, key board.
Occasional (11-33%)	Squatting, climbing, kneeling, lifting up to 50 lbs from floor to shoulder, gross manipulation.
Seldom (1-10%)	Sitting, climbing, and lifting up to 10-25 lbs from floor to above head, lifting 26-50 lbs from waist to above head, carrying up to 50 lbs up to 200 feet, 10 key.

        NOTES

1. As an absolute condition of employment, associates are required upon hire, to sign certain confidentiality and non-disclosure agreement(s).
2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). Employee(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).

DETAILED JOB SUMMARY

STORE ASSOCIATE

  POSITION OVERVIEW Ensures company standards are maintained and complies with policies and procedures.  Upholds and executes the vision and mission of Yogurtland and assist others in doing the same.     CULTURAL QUALIFICATIONS

• Humble – We are modest, respectful, open and never arrogant, despite our successes.  We grow by giving and accepting honest feedback, even when it is personally challenging.
• Teamwork – We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.
• Passionate – We love what we do, reach for the best, and strive to positively impact the lives of our guests, colleagues, franchisees, and vendors.

• Innovative – With an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others.
• THTK: Totally Honest - Totally Kind - We work and live with great integrity, accountability, and compassion.

  KEY METRICS

• Same store sales.
• Food cost.
• Labor cost.

  ESSENTIAL JOB FUNCTIONS

• Cash Handling (drawer balancing, safe deposits, etc.) is accountable for funds.
• Assist in training, coaching and development of newly hired Associates.
• Taste product to ensure quality standards are met.
• Is the “role-model” for outstanding customer service and overall Associate standards.
• Ensures cleanliness, health and safety standards are maintained at all times.
• Other job-related activities as requested by Store Leader.

  CORE COMPETENCIES

• Ability to maintain a fast pace.
• Ability to problem solve quickly and effectively.
• Effective customer service skills delivered with a friendly disposition.
• Ability to handle responsibility.
• Ability to communicate clearly and concisely.

  OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

• Food Handler's Card (If required by local city or county).

          PHYSICAL REQUIREMENTS  

Continuous (67-100%)	Walking, standing, hand use, cash register.
Frequent (34-66%)	Bending, neck flexion, twisting and lifting up to 25 lbs from shoulder to shoulder, carrying up to 25-40 lbs up to 100 feet, pushing and pulling, fine manipulation, firm grasping, reach above to below shoulder, key board.
Occasional (11-33%)	Squatting, climbing, kneeling, lifting up to 50 lbs from floor to shoulder, gross manipulation.
Seldom (1-10%)	Sitting, climbing, and lifting up to 10-25 lbs from floor to above head, lifting 26-50 lbs from waist to above head, carrying up to 50 lbs up to 200 feet, 10 key.

        NOTES

1. As an absolute condition of employment, associates are required upon hire, to sign certain confidentiality and non-disclosure agreement(s).
2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). Employee(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).

DETAILED JOB SUMMARY

STORE MANAGER

    POSITION OVERVIEW Manages the overall operation of the store and its financials, exercises discretion while doing so.  Ensures company standards are met and ensures store Associates comply with policies and procedures.  Develops and ensures compliance with Corporate Store policies and procedures. Upholds and executes the vision and mission of Yogurtland and assist others in doing the same.   CULTURAL QUALIFICATIONS

• Humble – We are modest, respectful, open and never arrogant, despite our successes.  We grow by giving and accepting honest feedback, even when it is personally challenging.
• Teamwork – We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.
• Passionate – We love what we do, reach for the best, and strive to positively impact the lives of our guests, colleagues, franchisees, and vendors.

• Innovative – With an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others.
• THTK: Totally Honest - Totally Kind - We work and live with great integrity, accountability, and compassion.

  KEY METRICS

• Same Store Sales Increase.
• Food Cost.
• Labor Cost.
• Net Profit.

  ESSENTIAL JOB FUNCTIONS

• Cash Handling (bank deposits, safe deposits, etc.) is accountable for all funds.
• Scheduling of Associates effectively and efficiently.
• Controls store operational cost (food, labor, etc.).
• Maintain adequate inventory levels.
• Ensures all Associates adhere to all company standards, policies and procedures.
• Coordinates and communicates assignments throughout shift.
• Coordinates training, coaching and development of newly hired Associates.
• Ensures all Associates adhere to meal and break periods.
• Taste product to ensure quality standards are met.
• Is the “role-model” for outstanding customer service and overall Associate standards.
• Ensures cleanliness, health, security and safety standards are maintained at all times.
• Maintains building, machines and store operating equipment and schedules preventive maintenance.
• Conducts Associate meetings as needed.
• Maintains and creates reports and records based company standards and in compliance of local, state and federal regulations.
• Maintains a cooperative and interactive relationship with the Corporate office.
• Provides counseling, coaching, discipline and mentoring to Associates as warranted.
• Other job-related activities as requested.

  CORE COMPETENCIES

• Ability to problem solve quickly and effectively.
• Effective customer service skills delivered with a friendly disposition.
• Ability to communicate clearly and concisely.
• Ability to actively listen and address Associates' concerns, comments and/or issues.
• Ability to lead others in always upholding company standards.
• Knowledge of staffing, scheduling and inventory processes.
• Internally motivated and able to motivate others.
• Ability to act independently and effectively.
• Knowledge of organizational and planning skills.
• Knowledge of team-building, leadership, coaching and mentoring skills.

  OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

• Some college or equivalent experience.
• Proficient with MS Office Word and Excel programs.
• ServSafe or equivalent cetification.

  PHYSICAL REQUIREMENTS  

Continuous (67-100%)	Walking, standing, hand use, cash register.
Frequent (34-66%)	Bending, neck flexion, twisting and lifting up to 25 lbs from shoulder to shoulder, carrying up to 25-40 lbs up to 100 feet, pushing and pulling, fine manipulation, firm grasping, reach above to below shoulder, key board.
Occasional (11-33%)	Squatting, climbing, kneeling, lifting up to 50 lbs from floor to shoulder, gross manipulation.
Seldom (1-10%)	Sitting, climbing, and lifting up to 10-25 lbs from floor to above head, lifting 26-50 lbs from waist to above head, carrying up to 50 lbs up to 200 feet, 10 key.

        NOTES

1. As an absolute condition of employment, employee(s) are required upon hire, to sign certain confidentiality and non-disclosure agreement(s).
2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). Employee(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).

DETAILED JOB SUMMARY

MOUNT LAUREL, NEW JERSEY STORE MANAGER

   

DEPARTMENT	Operations
REPORTS TO	Regional Operations Manager - Corporate
LOCATION	Mt. Laurel, New Jersey
FLSA STATUS	Exempt
SHIFT WORKED	Monday through Sunday, Days and Nights
SALARY	$32-34,000 annual, with semi-annual bonus potential

    POSITION OVERVIEW Assists in establishing the Yogurtland brand in a new market.   Helps hire and train the opening staff.  Works with the Marketing team in developing the pre-opening marketing campaign and local store marketing efforts.  Manages the overall operation of the store and its financials, exercises discretion while doing so.  Ensures company standards are met and ensures store Associates comply with policies and procedures.  Develops and ensures compliance with Corporate Store policies and procedures.  Upholds and executes the vision and mission of Yogurtland and assist others in doing the same.   CULTURAL QUALIFICATIONS

• Humble – We are modest, respectful, open and never arrogant, despite our successes.  We grow by giving and accepting honest feedback, even when it is personally challenging.
• Teamwork – We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.
• Passionate – We love what we do, reach for the best, and strive to positively impact the lives of our guests, colleagues, franchisees, and vendors.

• Innovative – With an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others.
• THTK: Totally Honest - Totally Kind - We work and live with great integrity, accountability, and compassion.

    KEY METRICS

• Evaluation by colleagues involved in the opening process.
• Increasing and sustaining sales volume.
• Food cost.
• Labor cost.
• Net profit.

  ESSENTIAL JOB FUNCTIONS

• Cash Handling (bank deposits, safe deposits, etc.) is accountable for all funds.
• Scheduling of Associates effectively and efficiently.
• Controls store operational cost (food, labor, etc.).
• Maintain adequate inventory levels.
• Ensures all Associates adhere to all company standards, policies and procedures.
• Coordinates and communicates assignments throughout shift.
• Coordinates training, coaching and development of newly hired Associates.
• Ensures all Associates adhere to meal and break periods.
• Taste product to ensure quality standards are met.
• Is the “role-model” for outstanding customer service and overall Associate standards.
• Ensures cleanliness, health, security and safety standards are maintained at all times.
• Maintains building, machines and store operating equipment and schedules preventive maintenance.
• Conducts Associate meetings as needed.
• Maintains and creates reports and records based company standards and in compliance of local, state and federal regulations.
• Maintains a cooperative and interactive relationship with the corporate office.
• Provides counseling, coaching, discipline and mentoring to Associates as warranted.
• Other job-related activities as requested.

  CORE COMPETENCIES

• Ability to problem solve quickly and effectively.
• Effective customer service skills delivered with a friendly disposition.
• Ability to communicate clearly and concisely.
• Ability to actively listen and address Associates' concerns, comments and/or issues.
• Ability to lead others in always upholding company standards.
• Knowledge of staffing, scheduling and inventory processes.
• Internally motivated and able to motivate others.
• Ability to act independently and effectively.
• Knowledge of organizational and planning skills.
• Knowledge of team-building, leadership, coaching and mentoring skills.

  OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

• Previous foodservice management experience required.
• Some college or equivalent experience.
• Proficient with MS Office Word and Excel programs.
• ServSafe or equivalent certification.

  PHYSICAL REQUIREMENTS  

Continuous (67-100%)	Walking, standing, hand use, cash register.
Frequent (34-66%)	Bending, neck flexion, twisting and lifting up to 25 lbs from shoulder to shoulder, carrying up to 25-40 lbs up to 100 feet, and lifting up to 10-25 lbs from floor to above head, pushing and pulling, fine manipulation, firm grasping, reach above to below shoulder.
Occasional (11-33%)	Squatting, climbing, kneeling, lifting up to 50 lbs from floor to shoulder, gross manipulation, lifting 26-50 lbs from waist to above head, carrying up to 50 lbs up to 200 feet.
Seldom (1-10%)	Sitting, climbing.

        NOTES

1. As an absolute condition of employment, ASSOCIATE(s) are required upon hire, to sign certain confidentiality, non-disclosure, and mediation & arbitration agreements.
2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). Employee(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).

DETAILED JOB SUMMARY

SHIFT LEADER

  POSITION OVERVIEW Ensures company standards are met in the event a Store Leader is unavailable and to ensure Associates comply with policies and procedures.  Assist the Store Leader in the development and compliance with policies and procedures.  Upholds and executes the vision and mission of Yogurtland and assist others in doing the same.   CULTURAL QUALIFICATIONS

• Humble – We are modest, respectful, open and never arrogant, despite our successes.  We grow by giving and accepting honest feedback, even when it is personally challenging.
• Teamwork – We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.
• Passionate – We love what we do, reach for the best, and strive to positively impact the lives of our guests, colleagues, franchisees, and vendors.

• Innovative – With an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others.
• THTK: Totally Honest - Totally Kind - We work and live with great integrity, accountability, and compassion.

  KEY METRICS

• Same Store Sales.
• Food Cost.
• Labor Cost.

  ESSENTIAL JOB FUNCTIONS

• Cash Handling (drawer balancing, safe deposits, etc.) is accountable for funds.
• Assisting with shift scheduling.
• Coordinate and communicate individual Associates duties throughout shift.
• Assist in training, coaching and development of newly hired Associates.
• Follows and ensures Associates adhere to meal and break periods.
• Taste product to ensure quality standards are met.
• Is the “role-model” for outstanding customer service and overall Associate standards.
• Ensures cleanliness, health and safety standards are maintained at all times.
• Other job-related activities as requested by Store Leader.

CORE COMPETENCIES

• Ability to maintain confidential information in the strictest of confidence.
• 1 year previous supervisory experience preferred but not required.
• Ability to maintain a fast pace.
• Ability to problem solve quickly and effectively.
• Effective customer service skills delivered with a friendly disposition.
• Basic management skills.
• Ability to handle responsibility.
• Ability to communicate clearly and concisely.
• Ability to lead others in always upholding company standards.

  OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

• Food Handler's Card (If required by local city or county).

  PHYSICAL REQUIREMENTS  

Continuous (67-100%)	Walking, standing, hand use, cash register.
Frequent (34-66%)	Bending, neck flexion, twisting and lifting up to 25 lbs from shoulder to shoulder, carrying up to 25-40 lbs up to 100 feet, pushing and pulling, fine manipulation, firm grasping, reach above to below shoulder, key board.
Occasional (11-33%)	Squatting, climbing, kneeling, lifting up to 50 lbs from floor to shoulder, gross manipulation.
Seldom (1-10%)	Sitting, climbing, and lifting up to 10-25 lbs from floor to above head, lifting 26-50 lbs from waist to above head, carrying up to 50 lbs up to 200 feet, 10 key.

        NOTES

1. As an absolute condition of employment, associates are required upon hire, to sign certain confidentiality and non-disclosure agreement(s).
2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). Employee(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).

DETAILED JOB SUMMARY

STORE ASSOCIATE

  POSITION OVERVIEW Ensures company standards are maintained and complies with policies and procedures.  Upholds and executes the vision and mission of Yogurtland and assist others in doing the same.     CULTURAL QUALIFICATIONS

• Humble – We are modest, respectful, open and never arrogant, despite our successes.  We grow by giving and accepting honest feedback, even when it is personally challenging.
• Teamwork – We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.
• Passionate – We love what we do, reach for the best, and strive to positively impact the lives of our guests, colleagues, franchisees, and vendors.

• Innovative – With an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others.
• THTK: Totally Honest - Totally Kind - We work and live with great integrity, accountability, and compassion.

  KEY METRICS

• Same store sales.
• Food cost.
• Labor cost.

  ESSENTIAL JOB FUNCTIONS

• Cash Handling (drawer balancing, safe deposits, etc.) is accountable for funds.
• Assist in training, coaching and development of newly hired Associates.
• Taste product to ensure quality standards are met.
• Is the “role-model” for outstanding customer service and overall Associate standards.
• Ensures cleanliness, health and safety standards are maintained at all times.
• Other job-related activities as requested by Store Leader.

  CORE COMPETENCIES

• Ability to maintain a fast pace.
• Ability to problem solve quickly and effectively.
• Effective customer service skills delivered with a friendly disposition.
• Ability to handle responsibility.
• Ability to communicate clearly and concisely.

  OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

• Food Handler's Card (If required by local city or county).

          PHYSICAL REQUIREMENTS  

Continuous (67-100%)	Walking, standing, hand use, cash register.
Frequent (34-66%)	Bending, neck flexion, twisting and lifting up to 25 lbs from shoulder to shoulder, carrying up to 25-40 lbs up to 100 feet, pushing and pulling, fine manipulation, firm grasping, reach above to below shoulder, key board.
Occasional (11-33%)	Squatting, climbing, kneeling, lifting up to 50 lbs from floor to shoulder, gross manipulation.
Seldom (1-10%)	Sitting, climbing, and lifting up to 10-25 lbs from floor to above head, lifting 26-50 lbs from waist to above head, carrying up to 50 lbs up to 200 feet, 10 key.

        NOTES

1. As an absolute condition of employment, associates are required upon hire, to sign certain confidentiality and non-disclosure agreement(s).
2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). Employee(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).

DETAILED JOB SUMMARY

STORE MANAGER

    POSITION OVERVIEW Manages the overall operation of the store and its financials, exercises discretion while doing so.  Ensures company standards are met and ensures store Associates comply with policies and procedures.  Develops and ensures compliance with Corporate Store policies and procedures. Upholds and executes the vision and mission of Yogurtland and assist others in doing the same.   CULTURAL QUALIFICATIONS

• Humble – We are modest, respectful, open and never arrogant, despite our successes.  We grow by giving and accepting honest feedback, even when it is personally challenging.
• Teamwork – We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.
• Passionate – We love what we do, reach for the best, and strive to positively impact the lives of our guests, colleagues, franchisees, and vendors.

• Innovative – With an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others.
• THTK: Totally Honest - Totally Kind - We work and live with great integrity, accountability, and compassion.

  KEY METRICS

• Same Store Sales Increase.
• Food Cost.
• Labor Cost.
• Net Profit.

  ESSENTIAL JOB FUNCTIONS

• Cash Handling (bank deposits, safe deposits, etc.) is accountable for all funds.
• Scheduling of Associates effectively and efficiently.
• Controls store operational cost (food, labor, etc.).
• Maintain adequate inventory levels.
• Ensures all Associates adhere to all company standards, policies and procedures.
• Coordinates and communicates assignments throughout shift.
• Coordinates training, coaching and development of newly hired Associates.
• Ensures all Associates adhere to meal and break periods.
• Taste product to ensure quality standards are met.
• Is the “role-model” for outstanding customer service and overall Associate standards.
• Ensures cleanliness, health, security and safety standards are maintained at all times.
• Maintains building, machines and store operating equipment and schedules preventive maintenance.
• Conducts Associate meetings as needed.
• Maintains and creates reports and records based company standards and in compliance of local, state and federal regulations.
• Maintains a cooperative and interactive relationship with the Corporate office.
• Provides counseling, coaching, discipline and mentoring to Associates as warranted.
• Other job-related activities as requested.

  CORE COMPETENCIES

• Ability to problem solve quickly and effectively.
• Effective customer service skills delivered with a friendly disposition.
• Ability to communicate clearly and concisely.
• Ability to actively listen and address Associates' concerns, comments and/or issues.
• Ability to lead others in always upholding company standards.
• Knowledge of staffing, scheduling and inventory processes.
• Internally motivated and able to motivate others.
• Ability to act independently and effectively.
• Knowledge of organizational and planning skills.
• Knowledge of team-building, leadership, coaching and mentoring skills.

  OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

• Some college or equivalent experience.
• Proficient with MS Office Word and Excel programs.
• ServSafe or equivalent cetification.

  PHYSICAL REQUIREMENTS  

Continuous (67-100%)	Walking, standing, hand use, cash register.
Frequent (34-66%)	Bending, neck flexion, twisting and lifting up to 25 lbs from shoulder to shoulder, carrying up to 25-40 lbs up to 100 feet, pushing and pulling, fine manipulation, firm grasping, reach above to below shoulder, key board.
Occasional (11-33%)	Squatting, climbing, kneeling, lifting up to 50 lbs from floor to shoulder, gross manipulation.
Seldom (1-10%)	Sitting, climbing, and lifting up to 10-25 lbs from floor to above head, lifting 26-50 lbs from waist to above head, carrying up to 50 lbs up to 200 feet, 10 key.

        NOTES

1. As an absolute condition of employment, employee(s) are required upon hire, to sign certain confidentiality and non-disclosure agreement(s).
2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). Employee(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).

DETAILED JOB SUMMARY

STORE MANAGER

    POSITION OVERVIEW Manages the overall operation of the store and its financials, exercises discretion while doing so.  Ensures company standards are met and ensures store Associates comply with policies and procedures.  Develops and ensures compliance with Corporate Store policies and procedures. Upholds and executes the vision and mission of Yogurtland and assist others in doing the same.   CULTURAL QUALIFICATIONS

• Humble – We are modest, respectful, open and never arrogant, despite our successes.  We grow by giving and accepting honest feedback, even when it is personally challenging.
• Teamwork – We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.
• Passionate – We love what we do, reach for the best, and strive to positively impact the lives of our guests, colleagues, franchisees, and vendors.

• Innovative – With an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others.
• THTK: Totally Honest - Totally Kind - We work and live with great integrity, accountability, and compassion.

  KEY METRICS

• Same Store Sales Increase.
• Food Cost.
• Labor Cost.
• Net Profit.

  ESSENTIAL JOB FUNCTIONS

• Cash Handling (bank deposits, safe deposits, etc.) is accountable for all funds.
• Scheduling of Associates effectively and efficiently.
• Controls store operational cost (food, labor, etc.).
• Maintain adequate inventory levels.
• Ensures all Associates adhere to all company standards, policies and procedures.
• Coordinates and communicates assignments throughout shift.
• Coordinates training, coaching and development of newly hired Associates.
• Ensures all Associates adhere to meal and break periods.
• Taste product to ensure quality standards are met.
• Is the “role-model” for outstanding customer service and overall Associate standards.
• Ensures cleanliness, health, security and safety standards are maintained at all times.
• Maintains building, machines and store operating equipment and schedules preventive maintenance.
• Conducts Associate meetings as needed.
• Maintains and creates reports and records based company standards and in compliance of local, state and federal regulations.
• Maintains a cooperative and interactive relationship with the Corporate office.
• Provides counseling, coaching, discipline and mentoring to Associates as warranted.
• Other job-related activities as requested.

  CORE COMPETENCIES

• Ability to problem solve quickly and effectively.
• Effective customer service skills delivered with a friendly disposition.
• Ability to communicate clearly and concisely.
• Ability to actively listen and address Associates' concerns, comments and/or issues.
• Ability to lead others in always upholding company standards.
• Knowledge of staffing, scheduling and inventory processes.
• Internally motivated and able to motivate others.
• Ability to act independently and effectively.
• Knowledge of organizational and planning skills.
• Knowledge of team-building, leadership, coaching and mentoring skills.

  OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

• Some college or equivalent experience.
• Proficient with MS Office Word and Excel programs.
• ServSafe or equivalent cetification.

  PHYSICAL REQUIREMENTS  

Continuous (67-100%)	Walking, standing, hand use, cash register.
Frequent (34-66%)	Bending, neck flexion, twisting and lifting up to 25 lbs from shoulder to shoulder, carrying up to 25-40 lbs up to 100 feet, pushing and pulling, fine manipulation, firm grasping, reach above to below shoulder, key board.
Occasional (11-33%)	Squatting, climbing, kneeling, lifting up to 50 lbs from floor to shoulder, gross manipulation.
Seldom (1-10%)	Sitting, climbing, and lifting up to 10-25 lbs from floor to above head, lifting 26-50 lbs from waist to above head, carrying up to 50 lbs up to 200 feet, 10 key.

        NOTES

1. As an absolute condition of employment, employee(s) are required upon hire, to sign certain confidentiality and non-disclosure agreement(s).
2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). Employee(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).

DETAILED JOB SUMMARY

STORE ASSOCIATE

  POSITION OVERVIEW Ensures company standards are maintained and complies with policies and procedures.  Upholds and executes the vision and mission of Yogurtland and assist others in doing the same.     CULTURAL QUALIFICATIONS

• Humble – We are modest, respectful, open and never arrogant, despite our successes.  We grow by giving and accepting honest feedback, even when it is personally challenging.
• Teamwork – We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.
• Passionate – We love what we do, reach for the best, and strive to positively impact the lives of our guests, colleagues, franchisees, and vendors.

• Innovative – With an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others.
• THTK: Totally Honest - Totally Kind - We work and live with great integrity, accountability, and compassion.

  KEY METRICS

• Same store sales.
• Food cost.
• Labor cost.

  ESSENTIAL JOB FUNCTIONS

• Cash Handling (drawer balancing, safe deposits, etc.) is accountable for funds.
• Assist in training, coaching and development of newly hired Associates.
• Taste product to ensure quality standards are met.
• Is the “role-model” for outstanding customer service and overall Associate standards.
• Ensures cleanliness, health and safety standards are maintained at all times.
• Other job-related activities as requested by Store Leader.

  CORE COMPETENCIES

• Ability to maintain a fast pace.
• Ability to problem solve quickly and effectively.
• Effective customer service skills delivered with a friendly disposition.
• Ability to handle responsibility.
• Ability to communicate clearly and concisely.

  OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

• Food Handler's Card (If required by local city or county).

          PHYSICAL REQUIREMENTS  

Continuous (67-100%)	Walking, standing, hand use, cash register.
Frequent (34-66%)	Bending, neck flexion, twisting and lifting up to 25 lbs from shoulder to shoulder, carrying up to 25-40 lbs up to 100 feet, pushing and pulling, fine manipulation, firm grasping, reach above to below shoulder, key board.
Occasional (11-33%)	Squatting, climbing, kneeling, lifting up to 50 lbs from floor to shoulder, gross manipulation.
Seldom (1-10%)	Sitting, climbing, and lifting up to 10-25 lbs from floor to above head, lifting 26-50 lbs from waist to above head, carrying up to 50 lbs up to 200 feet, 10 key.

        NOTES

1. As an absolute condition of employment, associates are required upon hire, to sign certain confidentiality and non-disclosure agreement(s).
2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). Employee(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).

DETAILED JOB SUMMARY

STORE MANAGER

    POSITION OVERVIEW Manages the overall operation of the store and its financials, exercises discretion while doing so.  Ensures company standards are met and ensures store Associates comply with policies and procedures.  Develops and ensures compliance with Corporate Store policies and procedures. Upholds and executes the vision and mission of Yogurtland and assist others in doing the same.   CULTURAL QUALIFICATIONS

• Humble – We are modest, respectful, open and never arrogant, despite our successes.  We grow by giving and accepting honest feedback, even when it is personally challenging.
• Teamwork – We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.
• Passionate – We love what we do, reach for the best, and strive to positively impact the lives of our guests, colleagues, franchisees, and vendors.

• Innovative – With an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others.
• THTK: Totally Honest - Totally Kind - We work and live with great integrity, accountability, and compassion.

  KEY METRICS

• Same Store Sales Increase.
• Food Cost.
• Labor Cost.
• Net Profit.

  ESSENTIAL JOB FUNCTIONS

• Cash Handling (bank deposits, safe deposits, etc.) is accountable for all funds.
• Scheduling of Associates effectively and efficiently.
• Controls store operational cost (food, labor, etc.).
• Maintain adequate inventory levels.
• Ensures all Associates adhere to all company standards, policies and procedures.
• Coordinates and communicates assignments throughout shift.
• Coordinates training, coaching and development of newly hired Associates.
• Ensures all Associates adhere to meal and break periods.
• Taste product to ensure quality standards are met.
• Is the “role-model” for outstanding customer service and overall Associate standards.
• Ensures cleanliness, health, security and safety standards are maintained at all times.
• Maintains building, machines and store operating equipment and schedules preventive maintenance.
• Conducts Associate meetings as needed.
• Maintains and creates reports and records based company standards and in compliance of local, state and federal regulations.
• Maintains a cooperative and interactive relationship with the Corporate office.
• Provides counseling, coaching, discipline and mentoring to Associates as warranted.
• Other job-related activities as requested.

  CORE COMPETENCIES

• Ability to problem solve quickly and effectively.
• Effective customer service skills delivered with a friendly disposition.
• Ability to communicate clearly and concisely.
• Ability to actively listen and address Associates' concerns, comments and/or issues.
• Ability to lead others in always upholding company standards.
• Knowledge of staffing, scheduling and inventory processes.
• Internally motivated and able to motivate others.
• Ability to act independently and effectively.
• Knowledge of organizational and planning skills.
• Knowledge of team-building, leadership, coaching and mentoring skills.

  OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

• Some college or equivalent experience.
• Proficient with MS Office Word and Excel programs.
• ServSafe or equivalent cetification.

  PHYSICAL REQUIREMENTS  

Continuous (67-100%)	Walking, standing, hand use, cash register.
Frequent (34-66%)	Bending, neck flexion, twisting and lifting up to 25 lbs from shoulder to shoulder, carrying up to 25-40 lbs up to 100 feet, pushing and pulling, fine manipulation, firm grasping, reach above to below shoulder, key board.
Occasional (11-33%)	Squatting, climbing, kneeling, lifting up to 50 lbs from floor to shoulder, gross manipulation.
Seldom (1-10%)	Sitting, climbing, and lifting up to 10-25 lbs from floor to above head, lifting 26-50 lbs from waist to above head, carrying up to 50 lbs up to 200 feet, 10 key.

        NOTES

1. As an absolute condition of employment, employee(s) are required upon hire, to sign certain confidentiality and non-disclosure agreement(s).
2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). Employee(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).

DETAILED JOB SUMMARY

SHIFT LEADER

  POSITION OVERVIEW Ensures company standards are met in the event a Store Leader is unavailable and to ensure Associates comply with policies and procedures.  Assist the Store Leader in the development and compliance with policies and procedures.  Upholds and executes the vision and mission of Yogurtland and assist others in doing the same.   CULTURAL QUALIFICATIONS

• Humble – We are modest, respectful, open and never arrogant, despite our successes.  We grow by giving and accepting honest feedback, even when it is personally challenging.
• Teamwork – We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.
• Passionate – We love what we do, reach for the best, and strive to positively impact the lives of our guests, colleagues, franchisees, and vendors.

• Innovative – With an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others.
• THTK: Totally Honest - Totally Kind - We work and live with great integrity, accountability, and compassion.

  KEY METRICS

• Same Store Sales.
• Food Cost.
• Labor Cost.

  ESSENTIAL JOB FUNCTIONS

• Cash Handling (drawer balancing, safe deposits, etc.) is accountable for funds.
• Assisting with shift scheduling.
• Coordinate and communicate individual Associates duties throughout shift.
• Assist in training, coaching and development of newly hired Associates.
• Follows and ensures Associates adhere to meal and break periods.
• Taste product to ensure quality standards are met.
• Is the “role-model” for outstanding customer service and overall Associate standards.
• Ensures cleanliness, health and safety standards are maintained at all times.
• Other job-related activities as requested by Store Leader.

CORE COMPETENCIES

• Ability to maintain confidential information in the strictest of confidence.
• 1 year previous supervisory experience preferred but not required.
• Ability to maintain a fast pace.
• Ability to problem solve quickly and effectively.
• Effective customer service skills delivered with a friendly disposition.
• Basic management skills.
• Ability to handle responsibility.
• Ability to communicate clearly and concisely.
• Ability to lead others in always upholding company standards.

  OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

• Food Handler's Card (If required by local city or county).

  PHYSICAL REQUIREMENTS  

Continuous (67-100%)	Walking, standing, hand use, cash register.
Frequent (34-66%)	Bending, neck flexion, twisting and lifting up to 25 lbs from shoulder to shoulder, carrying up to 25-40 lbs up to 100 feet, pushing and pulling, fine manipulation, firm grasping, reach above to below shoulder, key board.
Occasional (11-33%)	Squatting, climbing, kneeling, lifting up to 50 lbs from floor to shoulder, gross manipulation.
Seldom (1-10%)	Sitting, climbing, and lifting up to 10-25 lbs from floor to above head, lifting 26-50 lbs from waist to above head, carrying up to 50 lbs up to 200 feet, 10 key.

        NOTES

1. As an absolute condition of employment, associates are required upon hire, to sign certain confidentiality and non-disclosure agreement(s).
2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). Employee(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).

DETAILED JOB SUMMARY

SHIFT LEADER

  POSITION OVERVIEW Ensures company standards are met in the event a Store Leader is unavailable and to ensure Associates comply with policies and procedures.  Assist the Store Leader in the development and compliance with policies and procedures.  Upholds and executes the vision and mission of Yogurtland and assist others in doing the same.   CULTURAL QUALIFICATIONS

• Humble – We are modest, respectful, open and never arrogant, despite our successes.  We grow by giving and accepting honest feedback, even when it is personally challenging.
• Teamwork – We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.
• Passionate – We love what we do, reach for the best, and strive to positively impact the lives of our guests, colleagues, franchisees, and vendors.

• Innovative – With an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others.
• THTK: Totally Honest - Totally Kind - We work and live with great integrity, accountability, and compassion.

  KEY METRICS

• Same Store Sales.
• Food Cost.
• Labor Cost.

  ESSENTIAL JOB FUNCTIONS

• Cash Handling (drawer balancing, safe deposits, etc.) is accountable for funds.
• Assisting with shift scheduling.
• Coordinate and communicate individual Associates duties throughout shift.
• Assist in training, coaching and development of newly hired Associates.
• Follows and ensures Associates adhere to meal and break periods.
• Taste product to ensure quality standards are met.
• Is the “role-model” for outstanding customer service and overall Associate standards.
• Ensures cleanliness, health and safety standards are maintained at all times.
• Other job-related activities as requested by Store Leader.

CORE COMPETENCIES

• Ability to maintain confidential information in the strictest of confidence.
• 1 year previous supervisory experience preferred but not required.
• Ability to maintain a fast pace.
• Ability to problem solve quickly and effectively.
• Effective customer service skills delivered with a friendly disposition.
• Basic management skills.
• Ability to handle responsibility.
• Ability to communicate clearly and concisely.
• Ability to lead others in always upholding company standards.

  OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

• Food Handler's Card (If required by local city or county).

  PHYSICAL REQUIREMENTS  

Continuous (67-100%)	Walking, standing, hand use, cash register.
Frequent (34-66%)	Bending, neck flexion, twisting and lifting up to 25 lbs from shoulder to shoulder, carrying up to 25-40 lbs up to 100 feet, pushing and pulling, fine manipulation, firm grasping, reach above to below shoulder, key board.
Occasional (11-33%)	Squatting, climbing, kneeling, lifting up to 50 lbs from floor to shoulder, gross manipulation.
Seldom (1-10%)	Sitting, climbing, and lifting up to 10-25 lbs from floor to above head, lifting 26-50 lbs from waist to above head, carrying up to 50 lbs up to 200 feet, 10 key.

        NOTES

1. As an absolute condition of employment, associates are required upon hire, to sign certain confidentiality and non-disclosure agreement(s).
2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). Employee(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).

DETAILED JOB SUMMARY

SHIFT LEADER

  POSITION OVERVIEW Ensures company standards are met in the event a Store Leader is unavailable and to ensure Associates comply with policies and procedures.  Assist the Store Leader in the development and compliance with policies and procedures.  Upholds and executes the vision and mission of Yogurtland and assist others in doing the same.   CULTURAL QUALIFICATIONS

• Humble – We are modest, respectful, open and never arrogant, despite our successes.  We grow by giving and accepting honest feedback, even when it is personally challenging.
• Teamwork – We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.
• Passionate – We love what we do, reach for the best, and strive to positively impact the lives of our guests, colleagues, franchisees, and vendors.

• Innovative – With an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others.
• THTK: Totally Honest - Totally Kind - We work and live with great integrity, accountability, and compassion.

  KEY METRICS

• Same Store Sales.
• Food Cost.
• Labor Cost.

  ESSENTIAL JOB FUNCTIONS

• Cash Handling (drawer balancing, safe deposits, etc.) is accountable for funds.
• Assisting with shift scheduling.
• Coordinate and communicate individual Associates duties throughout shift.
• Assist in training, coaching and development of newly hired Associates.
• Follows and ensures Associates adhere to meal and break periods.
• Taste product to ensure quality standards are met.
• Is the “role-model” for outstanding customer service and overall Associate standards.
• Ensures cleanliness, health and safety standards are maintained at all times.
• Other job-related activities as requested by Store Leader.

CORE COMPETENCIES

• Ability to maintain confidential information in the strictest of confidence.
• 1 year previous supervisory experience preferred but not required.
• Ability to maintain a fast pace.
• Ability to problem solve quickly and effectively.
• Effective customer service skills delivered with a friendly disposition.
• Basic management skills.
• Ability to handle responsibility.
• Ability to communicate clearly and concisely.
• Ability to lead others in always upholding company standards.

  OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

• Food Handler's Card (If required by local city or county).

  PHYSICAL REQUIREMENTS  

Continuous (67-100%)	Walking, standing, hand use, cash register.
Frequent (34-66%)	Bending, neck flexion, twisting and lifting up to 25 lbs from shoulder to shoulder, carrying up to 25-40 lbs up to 100 feet, pushing and pulling, fine manipulation, firm grasping, reach above to below shoulder, key board.
Occasional (11-33%)	Squatting, climbing, kneeling, lifting up to 50 lbs from floor to shoulder, gross manipulation.
Seldom (1-10%)	Sitting, climbing, and lifting up to 10-25 lbs from floor to above head, lifting 26-50 lbs from waist to above head, carrying up to 50 lbs up to 200 feet, 10 key.

        NOTES

1. As an absolute condition of employment, associates are required upon hire, to sign certain confidentiality and non-disclosure agreement(s).
2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). Employee(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).

DETAILED JOB SUMMARY

STORE MANAGER

    POSITION OVERVIEW Manages the overall operation of the store and its financials, exercises discretion while doing so.  Ensures company standards are met and ensures store Associates comply with policies and procedures.  Develops and ensures compliance with Corporate Store policies and procedures. Upholds and executes the vision and mission of Yogurtland and assist others in doing the same.   CULTURAL QUALIFICATIONS

• Humble – We are modest, respectful, open and never arrogant, despite our successes.  We grow by giving and accepting honest feedback, even when it is personally challenging.
• Teamwork – We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.
• Passionate – We love what we do, reach for the best, and strive to positively impact the lives of our guests, colleagues, franchisees, and vendors.

• Innovative – With an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others.
• THTK: Totally Honest - Totally Kind - We work and live with great integrity, accountability, and compassion.

  KEY METRICS

• Same Store Sales Increase.
• Food Cost.
• Labor Cost.
• Net Profit.

  ESSENTIAL JOB FUNCTIONS

• Cash Handling (bank deposits, safe deposits, etc.) is accountable for all funds.
• Scheduling of Associates effectively and efficiently.
• Controls store operational cost (food, labor, etc.).
• Maintain adequate inventory levels.
• Ensures all Associates adhere to all company standards, policies and procedures.
• Coordinates and communicates assignments throughout shift.
• Coordinates training, coaching and development of newly hired Associates.
• Ensures all Associates adhere to meal and break periods.
• Taste product to ensure quality standards are met.
• Is the “role-model” for outstanding customer service and overall Associate standards.
• Ensures cleanliness, health, security and safety standards are maintained at all times.
• Maintains building, machines and store operating equipment and schedules preventive maintenance.
• Conducts Associate meetings as needed.
• Maintains and creates reports and records based company standards and in compliance of local, state and federal regulations.
• Maintains a cooperative and interactive relationship with the Corporate office.
• Provides counseling, coaching, discipline and mentoring to Associates as warranted.
• Other job-related activities as requested.

  CORE COMPETENCIES

• Ability to problem solve quickly and effectively.
• Effective customer service skills delivered with a friendly disposition.
• Ability to communicate clearly and concisely.
• Ability to actively listen and address Associates' concerns, comments and/or issues.
• Ability to lead others in always upholding company standards.
• Knowledge of staffing, scheduling and inventory processes.
• Internally motivated and able to motivate others.
• Ability to act independently and effectively.
• Knowledge of organizational and planning skills.
• Knowledge of team-building, leadership, coaching and mentoring skills.

  OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

• Some college or equivalent experience.
• Proficient with MS Office Word and Excel programs.
• ServSafe or equivalent cetification.

  PHYSICAL REQUIREMENTS  

Continuous (67-100%)	Walking, standing, hand use, cash register.
Frequent (34-66%)	Bending, neck flexion, twisting and lifting up to 25 lbs from shoulder to shoulder, carrying up to 25-40 lbs up to 100 feet, pushing and pulling, fine manipulation, firm grasping, reach above to below shoulder, key board.
Occasional (11-33%)	Squatting, climbing, kneeling, lifting up to 50 lbs from floor to shoulder, gross manipulation.
Seldom (1-10%)	Sitting, climbing, and lifting up to 10-25 lbs from floor to above head, lifting 26-50 lbs from waist to above head, carrying up to 50 lbs up to 200 feet, 10 key.

        NOTES

1. As an absolute condition of employment, employee(s) are required upon hire, to sign certain confidentiality and non-disclosure agreement(s).
2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). Employee(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).

DETAILED JOB SUMMARY

STORE MANAGER

    POSITION OVERVIEW Manages the overall operation of the store and its financials, exercises discretion while doing so.  Ensures company standards are met and ensures store Associates comply with policies and procedures.  Develops and ensures compliance with Corporate Store policies and procedures. Upholds and executes the vision and mission of Yogurtland and assist others in doing the same.   CULTURAL QUALIFICATIONS

• Humble – We are modest, respectful, open and never arrogant, despite our successes.  We grow by giving and accepting honest feedback, even when it is personally challenging.
• Teamwork – We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.
• Passionate – We love what we do, reach for the best, and strive to positively impact the lives of our guests, colleagues, franchisees, and vendors.

• Innovative – With an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others.
• THTK: Totally Honest - Totally Kind - We work and live with great integrity, accountability, and compassion.

  KEY METRICS

• Same Store Sales Increase.
• Food Cost.
• Labor Cost.
• Net Profit.

  ESSENTIAL JOB FUNCTIONS

• Cash Handling (bank deposits, safe deposits, etc.) is accountable for all funds.
• Scheduling of Associates effectively and efficiently.
• Controls store operational cost (food, labor, etc.).
• Maintain adequate inventory levels.
• Ensures all Associates adhere to all company standards, policies and procedures.
• Coordinates and communicates assignments throughout shift.
• Coordinates training, coaching and development of newly hired Associates.
• Ensures all Associates adhere to meal and break periods.
• Taste product to ensure quality standards are met.
• Is the “role-model” for outstanding customer service and overall Associate standards.
• Ensures cleanliness, health, security and safety standards are maintained at all times.
• Maintains building, machines and store operating equipment and schedules preventive maintenance.
• Conducts Associate meetings as needed.
• Maintains and creates reports and records based company standards and in compliance of local, state and federal regulations.
• Maintains a cooperative and interactive relationship with the Corporate office.
• Provides counseling, coaching, discipline and mentoring to Associates as warranted.
• Other job-related activities as requested.

  CORE COMPETENCIES

• Ability to problem solve quickly and effectively.
• Effective customer service skills delivered with a friendly disposition.
• Ability to communicate clearly and concisely.
• Ability to actively listen and address Associates' concerns, comments and/or issues.
• Ability to lead others in always upholding company standards.
• Knowledge of staffing, scheduling and inventory processes.
• Internally motivated and able to motivate others.
• Ability to act independently and effectively.
• Knowledge of organizational and planning skills.
• Knowledge of team-building, leadership, coaching and mentoring skills.

  OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

• Some college or equivalent experience.
• Proficient with MS Office Word and Excel programs.
• ServSafe or equivalent cetification.

  PHYSICAL REQUIREMENTS  

Continuous (67-100%)	Walking, standing, hand use, cash register.
Frequent (34-66%)	Bending, neck flexion, twisting and lifting up to 25 lbs from shoulder to shoulder, carrying up to 25-40 lbs up to 100 feet, pushing and pulling, fine manipulation, firm grasping, reach above to below shoulder, key board.
Occasional (11-33%)	Squatting, climbing, kneeling, lifting up to 50 lbs from floor to shoulder, gross manipulation.
Seldom (1-10%)	Sitting, climbing, and lifting up to 10-25 lbs from floor to above head, lifting 26-50 lbs from waist to above head, carrying up to 50 lbs up to 200 feet, 10 key.

        NOTES

1. As an absolute condition of employment, employee(s) are required upon hire, to sign certain confidentiality and non-disclosure agreement(s).
2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). Employee(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).

DETAILED JOB SUMMARY

STORE ASSOCIATE

  POSITION OVERVIEW Ensures company standards are maintained and complies with policies and procedures.  Upholds and executes the vision and mission of Yogurtland and assist others in doing the same.     CULTURAL QUALIFICATIONS

• Humble – We are modest, respectful, open and never arrogant, despite our successes.  We grow by giving and accepting honest feedback, even when it is personally challenging.
• Teamwork – We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.
• Passionate – We love what we do, reach for the best, and strive to positively impact the lives of our guests, colleagues, franchisees, and vendors.

• Innovative – With an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others.
• THTK: Totally Honest - Totally Kind - We work and live with great integrity, accountability, and compassion.

  KEY METRICS

• Same store sales.
• Food cost.
• Labor cost.

  ESSENTIAL JOB FUNCTIONS

• Cash Handling (drawer balancing, safe deposits, etc.) is accountable for funds.
• Assist in training, coaching and development of newly hired Associates.
• Taste product to ensure quality standards are met.
• Is the “role-model” for outstanding customer service and overall Associate standards.
• Ensures cleanliness, health and safety standards are maintained at all times.
• Other job-related activities as requested by Store Leader.

  CORE COMPETENCIES

• Ability to maintain a fast pace.
• Ability to problem solve quickly and effectively.
• Effective customer service skills delivered with a friendly disposition.
• Ability to handle responsibility.
• Ability to communicate clearly and concisely.

  OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

• Food Handler's Card (If required by local city or county).

          PHYSICAL REQUIREMENTS  

Continuous (67-100%)	Walking, standing, hand use, cash register.
Frequent (34-66%)	Bending, neck flexion, twisting and lifting up to 25 lbs from shoulder to shoulder, carrying up to 25-40 lbs up to 100 feet, pushing and pulling, fine manipulation, firm grasping, reach above to below shoulder, key board.
Occasional (11-33%)	Squatting, climbing, kneeling, lifting up to 50 lbs from floor to shoulder, gross manipulation.
Seldom (1-10%)	Sitting, climbing, and lifting up to 10-25 lbs from floor to above head, lifting 26-50 lbs from waist to above head, carrying up to 50 lbs up to 200 feet, 10 key.

        NOTES

1. As an absolute condition of employment, associates are required upon hire, to sign certain confidentiality and non-disclosure agreement(s).
2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). Employee(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).

DETAILED JOB SUMMARY

STORE ASSOCIATE

  POSITION OVERVIEW Ensures company standards are maintained and complies with policies and procedures.  Upholds and executes the vision and mission of Yogurtland and assist others in doing the same.     CULTURAL QUALIFICATIONS

• Humble – We are modest, respectful, open and never arrogant, despite our successes.  We grow by giving and accepting honest feedback, even when it is personally challenging.
• Teamwork – We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.
• Passionate – We love what we do, reach for the best, and strive to positively impact the lives of our guests, colleagues, franchisees, and vendors.

• Innovative – With an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others.
• THTK: Totally Honest - Totally Kind - We work and live with great integrity, accountability, and compassion.

  KEY METRICS

• Same store sales.
• Food cost.
• Labor cost.

  ESSENTIAL JOB FUNCTIONS

• Cash Handling (drawer balancing, safe deposits, etc.) is accountable for funds.
• Assist in training, coaching and development of newly hired Associates.
• Taste product to ensure quality standards are met.
• Is the “role-model” for outstanding customer service and overall Associate standards.
• Ensures cleanliness, health and safety standards are maintained at all times.
• Other job-related activities as requested by Store Leader.

  CORE COMPETENCIES

• Ability to maintain a fast pace.
• Ability to problem solve quickly and effectively.
• Effective customer service skills delivered with a friendly disposition.
• Ability to handle responsibility.
• Ability to communicate clearly and concisely.

  OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

• Food Handler's Card (If required by local city or county).

          PHYSICAL REQUIREMENTS  

Continuous (67-100%)	Walking, standing, hand use, cash register.
Frequent (34-66%)	Bending, neck flexion, twisting and lifting up to 25 lbs from shoulder to shoulder, carrying up to 25-40 lbs up to 100 feet, pushing and pulling, fine manipulation, firm grasping, reach above to below shoulder, key board.
Occasional (11-33%)	Squatting, climbing, kneeling, lifting up to 50 lbs from floor to shoulder, gross manipulation.
Seldom (1-10%)	Sitting, climbing, and lifting up to 10-25 lbs from floor to above head, lifting 26-50 lbs from waist to above head, carrying up to 50 lbs up to 200 feet, 10 key.

        NOTES

1. As an absolute condition of employment, associates are required upon hire, to sign certain confidentiality and non-disclosure agreement(s).
2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). Employee(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).

DETAILED JOB SUMMARY

STORE ASSOCIATE

  POSITION OVERVIEW Ensures company standards are maintained and complies with policies and procedures.  Upholds and executes the vision and mission of Yogurtland and assist others in doing the same.     CULTURAL QUALIFICATIONS

• Humble – We are modest, respectful, open and never arrogant, despite our successes.  We grow by giving and accepting honest feedback, even when it is personally challenging.
• Teamwork – We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.
• Passionate – We love what we do, reach for the best, and strive to positively impact the lives of our guests, colleagues, franchisees, and vendors.

• Innovative – With an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others.
• THTK: Totally Honest - Totally Kind - We work and live with great integrity, accountability, and compassion.

  KEY METRICS

• Same store sales.
• Food cost.
• Labor cost.

  ESSENTIAL JOB FUNCTIONS

• Cash Handling (drawer balancing, safe deposits, etc.) is accountable for funds.
• Assist in training, coaching and development of newly hired Associates.
• Taste product to ensure quality standards are met.
• Is the “role-model” for outstanding customer service and overall Associate standards.
• Ensures cleanliness, health and safety standards are maintained at all times.
• Other job-related activities as requested by Store Leader.

  CORE COMPETENCIES

• Ability to maintain a fast pace.
• Ability to problem solve quickly and effectively.
• Effective customer service skills delivered with a friendly disposition.
• Ability to handle responsibility.
• Ability to communicate clearly and concisely.

  OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

• Food Handler's Card (If required by local city or county).

          PHYSICAL REQUIREMENTS  

Continuous (67-100%)	Walking, standing, hand use, cash register.
Frequent (34-66%)	Bending, neck flexion, twisting and lifting up to 25 lbs from shoulder to shoulder, carrying up to 25-40 lbs up to 100 feet, pushing and pulling, fine manipulation, firm grasping, reach above to below shoulder, key board.
Occasional (11-33%)	Squatting, climbing, kneeling, lifting up to 50 lbs from floor to shoulder, gross manipulation.
Seldom (1-10%)	Sitting, climbing, and lifting up to 10-25 lbs from floor to above head, lifting 26-50 lbs from waist to above head, carrying up to 50 lbs up to 200 feet, 10 key.

        NOTES

1. As an absolute condition of employment, associates are required upon hire, to sign certain confidentiality and non-disclosure agreement(s).
2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). Employee(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).

DETAILED JOB SUMMARY

STORE MANAGER

    POSITION OVERVIEW Manages the overall operation of the store and its financials, exercises discretion while doing so.  Ensures company standards are met and ensures store Associates comply with policies and procedures.  Develops and ensures compliance with Corporate Store policies and procedures. Upholds and executes the vision and mission of Yogurtland and assist others in doing the same.   CULTURAL QUALIFICATIONS

• Humble – We are modest, respectful, open and never arrogant, despite our successes.  We grow by giving and accepting honest feedback, even when it is personally challenging.
• Teamwork – We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.
• Passionate – We love what we do, reach for the best, and strive to positively impact the lives of our guests, colleagues, franchisees, and vendors.

• Innovative – With an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others.
• THTK: Totally Honest - Totally Kind - We work and live with great integrity, accountability, and compassion.

  KEY METRICS

• Same Store Sales Increase.
• Food Cost.
• Labor Cost.
• Net Profit.

  ESSENTIAL JOB FUNCTIONS

• Cash Handling (bank deposits, safe deposits, etc.) is accountable for all funds.
• Scheduling of Associates effectively and efficiently.
• Controls store operational cost (food, labor, etc.).
• Maintain adequate inventory levels.
• Ensures all Associates adhere to all company standards, policies and procedures.
• Coordinates and communicates assignments throughout shift.
• Coordinates training, coaching and development of newly hired Associates.
• Ensures all Associates adhere to meal and break periods.
• Taste product to ensure quality standards are met.
• Is the “role-model” for outstanding customer service and overall Associate standards.
• Ensures cleanliness, health, security and safety standards are maintained at all times.
• Maintains building, machines and store operating equipment and schedules preventive maintenance.
• Conducts Associate meetings as needed.
• Maintains and creates reports and records based company standards and in compliance of local, state and federal regulations.
• Maintains a cooperative and interactive relationship with the Corporate office.
• Provides counseling, coaching, discipline and mentoring to Associates as warranted.
• Other job-related activities as requested.

  CORE COMPETENCIES

• Ability to problem solve quickly and effectively.
• Effective customer service skills delivered with a friendly disposition.
• Ability to communicate clearly and concisely.
• Ability to actively listen and address Associates' concerns, comments and/or issues.
• Ability to lead others in always upholding company standards.
• Knowledge of staffing, scheduling and inventory processes.
• Internally motivated and able to motivate others.
• Ability to act independently and effectively.
• Knowledge of organizational and planning skills.
• Knowledge of team-building, leadership, coaching and mentoring skills.

  OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

• Some college or equivalent experience.
• Proficient with MS Office Word and Excel programs.
• ServSafe or equivalent cetification.

  PHYSICAL REQUIREMENTS  

Continuous (67-100%)	Walking, standing, hand use, cash register.
Frequent (34-66%)	Bending, neck flexion, twisting and lifting up to 25 lbs from shoulder to shoulder, carrying up to 25-40 lbs up to 100 feet, pushing and pulling, fine manipulation, firm grasping, reach above to below shoulder, key board.
Occasional (11-33%)	Squatting, climbing, kneeling, lifting up to 50 lbs from floor to shoulder, gross manipulation.
Seldom (1-10%)	Sitting, climbing, and lifting up to 10-25 lbs from floor to above head, lifting 26-50 lbs from waist to above head, carrying up to 50 lbs up to 200 feet, 10 key.

        NOTES

1. As an absolute condition of employment, employee(s) are required upon hire, to sign certain confidentiality and non-disclosure agreement(s).
2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). Employee(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).

DETAILED JOB SUMMARY

SHIFT LEADER

  POSITION OVERVIEW Ensures company standards are met in the event a Store Leader is unavailable and to ensure Associates comply with policies and procedures.  Assist the Store Leader in the development and compliance with policies and procedures.  Upholds and executes the vision and mission of Yogurtland and assist others in doing the same.   CULTURAL QUALIFICATIONS

• Humble – We are modest, respectful, open and never arrogant, despite our successes.  We grow by giving and accepting honest feedback, even when it is personally challenging.
• Teamwork – We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.
• Passionate – We love what we do, reach for the best, and strive to positively impact the lives of our guests, colleagues, franchisees, and vendors.

• Innovative – With an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others.
• THTK: Totally Honest - Totally Kind - We work and live with great integrity, accountability, and compassion.

  KEY METRICS

• Same Store Sales.
• Food Cost.
• Labor Cost.

  ESSENTIAL JOB FUNCTIONS

• Cash Handling (drawer balancing, safe deposits, etc.) is accountable for funds.
• Assisting with shift scheduling.
• Coordinate and communicate individual Associates duties throughout shift.
• Assist in training, coaching and development of newly hired Associates.
• Follows and ensures Associates adhere to meal and break periods.
• Taste product to ensure quality standards are met.
• Is the “role-model” for outstanding customer service and overall Associate standards.
• Ensures cleanliness, health and safety standards are maintained at all times.
• Other job-related activities as requested by Store Leader.

CORE COMPETENCIES

• Ability to maintain confidential information in the strictest of confidence.
• 1 year previous supervisory experience preferred but not required.
• Ability to maintain a fast pace.
• Ability to problem solve quickly and effectively.
• Effective customer service skills delivered with a friendly disposition.
• Basic management skills.
• Ability to handle responsibility.
• Ability to communicate clearly and concisely.
• Ability to lead others in always upholding company standards.

  OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

• Food Handler's Card (If required by local city or county).

  PHYSICAL REQUIREMENTS  

Continuous (67-100%)	Walking, standing, hand use, cash register.
Frequent (34-66%)	Bending, neck flexion, twisting and lifting up to 25 lbs from shoulder to shoulder, carrying up to 25-40 lbs up to 100 feet, pushing and pulling, fine manipulation, firm grasping, reach above to below shoulder, key board.
Occasional (11-33%)	Squatting, climbing, kneeling, lifting up to 50 lbs from floor to shoulder, gross manipulation.
Seldom (1-10%)	Sitting, climbing, and lifting up to 10-25 lbs from floor to above head, lifting 26-50 lbs from waist to above head, carrying up to 50 lbs up to 200 feet, 10 key.

        NOTES

1. As an absolute condition of employment, associates are required upon hire, to sign certain confidentiality and non-disclosure agreement(s).
2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). Employee(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).

DETAILED JOB SUMMARY

STORE MANAGER

  POSITION OVERVIEW Assists in establishing the Yogurtland brand in a new market.   Helps hire and train the opening staff.  Works with the Marketing team in developing the pre-opening marketing campaign and local store marketing efforts.  Will assist in opening other stores in the market; both corporate and franchised.  May provide management assistance to other stores in market; both corporate and franchised.  Manages the overall operation of their home store and its financials, exercises discretion while doing so.  Ensures company standards are met and ensures store Associates comply with policies and procedures.  Develops and ensures compliance with Corporate Store policies and procedures.  Upholds and executes the vision and mission of Yogurtland and assist others in doing the same.   CULTURAL QUALIFICATIONS

• Humble – We are modest, respectful, open and never arrogant, despite our successes.  We grow by giving and accepting honest feedback, even when it is personally challenging.
• Teamwork – We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.
• Passionate – We love what we do, reach for the best, and strive to positively impact the lives of our guests, colleagues, franchisees, and vendors.

• Innovative – With an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others.
• THTK: Totally Honest - Totally Kind - We work and live with great integrity, accountability, and compassion.

  KEY METRICS

• Evaluation of colleagues and franchisees involved in the opening process.
• Opening sales volume.
• Increasing and sustaining sales volume.
• Food cost.
• Labor cost.
• Net profit.

  ESSENTIAL JOB FUNCTIONS

• Cash Handling (bank deposits, safe deposits, etc.) is accountable for all funds.
• Scheduling of Associates effectively and efficiently.
• Controls store operational cost (food, labor, etc.).
• Maintain adequate inventory levels.
• Ensures all Associates adhere to all company standards, policies and procedures.
• Coordinates and communicates assignments throughout shift.
• Coordinates training, coaching and development of newly hired Associates.
• Ensures all Associates adhere to meal and break periods.
• Taste product to ensure quality standards are met.
• Is the “role-model” for outstanding customer service and overall Associate standards.
• Ensures cleanliness, health, security and safety standards are maintained at all times.
• Maintains building, machines and store operating equipment and schedules preventive maintenance.
• Conducts Associate meetings as needed.
• Maintains and creates reports and records based company standards and in compliance of local, state and federal regulations.
• Maintains a cooperative and interactive relationship with the Corporate office.
• Provides counseling, coaching, discipline and mentoring to Associates as warranted.
• Other job-related activities as requested.

  CORE COMPETENCIES

• Ability to problem solve quickly and effectively.
• Effective customer service skills delivered with a friendly disposition.
• Ability to communicate clearly and concisely.
• Ability to actively listen and address Associates' concerns, comments and/or issues.
• Ability to lead others in always upholding company standards.
• Knowledge of staffing, scheduling and inventory processes.
• Internally motivated and able to motivate others.
• Ability to act independently and effectively.
• Knowledge of organizational and planning skills.
• Knowledge of team-building, leadership, coaching and mentoring skills.

  OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

• Previous foodservice experience required.
• Some college or equivalent experience.
• Proficient with MS Office Word and Excel programs.
• ServSafe or equivalent certification.

  PHYSICAL REQUIREMENTS  

Continuous (67-100%)	Walking, standing, hand use, cash register.
Frequent (34-66%)	Bending, neck flexion, twisting and lifting up to 25 lbs from shoulder to shoulder, carrying up to 25-40 lbs up to 100 feet, and lifting up to 10-25 lbs from floor to above head, pushing and pulling, fine manipulation, firm grasping, reach above to below shoulder.
Occasional (11-33%)	Squatting, climbing, kneeling, lifting up to 50 lbs from floor to shoulder, gross manipulation, lifting 26-50 lbs from waist to above head, carrying up to 50 lbs up to 200 feet.
Seldom (1-10%)	Sitting, climbing.

        NOTES

1. As an absolute condition of employment, ASSOCIATE(s) are required upon hire, to sign certain confidentiality, non-disclosure, and mediation & arbitration agreements.
2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). ASSOCIATES(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).

 

DETAILED JOB SUMMARY STORE ASSOCIATE DEPARTMENT Operations REPORTS TO Store Manager or Shift Leader LOCATION Yogurtland Pleasant Hill FLSA STATUS Non-Exempt (Hourly) SHIFT WORKED Days, Nights, Week-ends SALARY Minimum wage to $10 an hour, POSITION OVERVIEW Ensures company standards are maintained and complies with policies and procedures. Upholds and executes the vision and mission of Yogurtland and assist others in doing the same. KEY METRICS • Same store sales. • Food cost. • Labor cost. ESSENTIAL JOB FUNCTIONS • Cash Handling (drawer balancing, safe deposits, etc.) is accountable for funds. • Assist in training, coaching and development of newly hired Associates. • Taste product to ensure quality standards are met. • Is the “role-model” for outstanding customer service and overall Associate standards. • Ensures cleanliness, health and safety standards are maintained at all times. • Other job-related activities as requested by Store Leader. CORE COMPETENCIES • Ability to maintain a fast pace. • Ability to problem solve quickly and effectively. • Effective customer service skills delivered with a friendly disposition. • Ability to handle responsibility. • Ability to communicate clearly and concisely. OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS) • Food Handler's Card (If required by local city or county).     PHYSICAL REQUIREMENTS Continuous (67-100%) Walking, standing, hand use, cash register. Frequent (34-66%) Bending, neck flexion, twisting and lifting up to 25 lbs from shoulder to shoulder, carrying up to 25-40 lbs up to 100 feet, and lifting up to 10-25 lbs from floor to above head, pushing and pulling, fine manipulation, firm grasping, reach above to below shoulder. Occasional (11-33%) Squatting, climbing, kneeling, lifting up to 50 lbs from floor to shoulder, gross manipulation, lifting 26-50 lbs from waist to above head, carrying up to 50 lbs up to 200 feet. Seldom (1-10%) Sitting, climbing. NOTES 1. AS AN ABSOLUTE CONDITION OF EMPLOYMENT, ASSOCIATES ARE REQUIRED UPON HIRE, TO SIGN CERTAIN CONFIDENTIALITY AND NON-DISCLOSURE AGREEMENT(S). 2. STATEMENTS CONTAINED HEREIN REFLECT GENERAL DETAILS AS NECESSARY TO DESCRIBE THE GENERAL FUNCTION(S) OF THE JOB, LEVEL OF KNOWLEDGE AND SKILL(S) TYPICALLY PREFERRED OR REQUIRED, AND SCOPE OF RESPONSIBILITY ENTAILED. STATEMENT(S) CONTAINED HEREIN SHOULD NOT BE CONSIDERED AN ALL-INCLUSIVE LISTING OF WORK REQUIREMENT(S) OR FUNCTION(S). EMPLOYEE(S) MAY PERFORM OTHER DUTIES, AS ASSIGNED, INCLUDING WORK IN OTHER FUNCTIONAL AREAS TO COVER ABSENCE(S), EQUALIZE PEAK WORK PERIODS, OR OTHERWISE BALANCE WORKLOAD(S).

• Must adhere to company standards and be flexible to growth and change
• Accurately hold to cash handling and point of sale procedures
• Give attention to detail and maintain a fresh and fully-stocked store
• Take the extra initiative to improve overall product quality and cleanliness of the store
• Greet customers upon entering and exiting
• Passionately introduce the self-serve concept and procedure to new patrons
• Give flavor and topping suggestions to patrons
• Hold strongly to character and hospitable qualities that welcome and invite customers back
• Provide excellent and uncompromising customer service

QUALIFICATIONS and CHARACTERISTICS

• Proficient in English.
• Strong communication skills, both verbally and written.
• Must be able to lift up to 40 lbs.
• Must be able to bend repeatedly.
• Must be able to multi-task and maintain fast-paced performance.
• Must be able to stand for extended periods of time.

If interested, please MAIL or FAX in your Yogurtland Retail Application, resume & a brief summary on “Why I Would Like To Work At Yogurtland.” ATTN: Human Resources Department MAIL: Yogurtland Franchising, Incorporated 1911 E. Wright Circle Anaheim, CA 92806 FAX: 714-939-7738 OTHER

1. As an absolute condition of employment, employees are required upon hire to sign certain confidentiality and non-disclosure agreements.
2. Statements contained herein reflect general details as necessary to describe the general functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements or functions. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, to equalize peak work periods or otherwise to balance workloads.

• DETAILED JOB SUMMARY

  SHIFT LEADER

     

  DEPARTMENT	Operations
  REPORTS TO	Store Manager
  LOCATION	Assigned Store
  FLSA STATUS	Non-Exempt (Hourly)
  SHIFT WORKED	Days, Nights, Week-ends
  SALARY	$9-12.00 an hour

      POSITION OVERVIEW Ensures company standards are met in the event a Store Leader is unavailable and to ensure Associates comply with policies and procedures.  Assist the Store Leader in the development and compliance with policies and procedures.  Upholds and executes the vision and mission of Yogurtland and assist others in doing the same.   CULTURAL QUALIFICATIONS
  • Humble – We are modest, respectful, open and never arrogant, despite our successes.  We grow by giving and accepting honest feedback, even when it is personally challenging.
  • Teamwork – We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.
  • Passionate – We love what we do, reach for the best, and strive to positively impact the lives of our guests, colleagues, franchisees, and vendors.
  • Innovative – With an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others.
  • THTK: Totally Honest - Totally Kind - We work and live with great integrity, accountability, and compassion.
    KEY METRICS
  • Same Store Sales.
  • Food Cost.
  • Labor Cost.
    ESSENTIAL JOB FUNCTIONS
  • Cash Handling (drawer balancing, safe deposits, etc.) is accountable for funds.
  • Assisting with shift scheduling.
  • Coordinate and communicate individual Associates duties throughout shift.
  • Assist in training, coaching and development of newly hired Associates.
  • Follows and ensures Associates adhere to meal and break periods.
  • Taste product to ensure quality standards are met.
  • Is the “role-model” for outstanding customer service and overall Associate standards.
  • Ensures cleanliness, health and safety standards are maintained at all times.
  • Other job-related activities as requested by Store Leader.
  CORE COMPETENCIES
  • Ability to maintain confidential information in the strictest of confidence.
  • 1 year previous supervisory experience preferred but not required.
  • Ability to maintain a fast pace.
  • Ability to problem solve quickly and effectively.
  • Effective customer service skills delivered with a friendly disposition.
  • Basic management skills.
  • Ability to handle responsibility.
  • Ability to communicate clearly and concisely.
  • Ability to lead others in always upholding company standards.
    OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)
  • Food Handler's Card (If required by local city or county).
    PHYSICAL REQUIREMENTS  

  Continuous (67-100%)	Walking, standing, hand use, cash register.
  Frequent (34-66%)	Bending, neck flexion, twisting and lifting up to 25 lbs from shoulder to shoulder, carrying up to 25-40 lbs up to 100 feet, pushing and pulling, fine manipulation, firm grasping, reach above to below shoulder, key board.
  Occasional (11-33%)	Squatting, climbing, kneeling, lifting up to 50 lbs from floor to shoulder, gross manipulation.
  Seldom (1-10%)	Sitting, climbing, and lifting up to 10-25 lbs from floor to above head, lifting 26-50 lbs from waist to above head, carrying up to 50 lbs up to 200 feet, 10 key.

          NOTES
  1. As an absolute condition of employment, associates are required upon hire, to sign certain confidentiality and non-disclosure agreement(s).
  2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). Employee(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).

DETAILED JOB SUMMARY

SHIFT LEADER

   

DEPARTMENT	Operations
REPORTS TO	Store Manager
LOCATION	Assigned Store
FLSA STATUS	Non-Exempt (Hourly)
SHIFT WORKED	Days, Nights, Week-ends
SALARY	$9-12.00 an hour

    POSITION OVERVIEW Ensures company standards are met in the event a Store Leader is unavailable and to ensure Associates comply with policies and procedures.  Assist the Store Leader in the development and compliance with policies and procedures.  Upholds and executes the vision and mission of Yogurtland and assist others in doing the same.   CULTURAL QUALIFICATIONS

• Humble – We are modest, respectful, open and never arrogant, despite our successes.  We grow by giving and accepting honest feedback, even when it is personally challenging.
• Teamwork – We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.
• Passionate – We love what we do, reach for the best, and strive to positively impact the lives of our guests, colleagues, franchisees, and vendors.

• Innovative – With an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others.
• THTK: Totally Honest - Totally Kind - We work and live with great integrity, accountability, and compassion.

  KEY METRICS

• Same Store Sales.
• Food Cost.
• Labor Cost.

  ESSENTIAL JOB FUNCTIONS

• Cash Handling (drawer balancing, safe deposits, etc.) is accountable for funds.
• Assisting with shift scheduling.
• Coordinate and communicate individual Associates duties throughout shift.
• Assist in training, coaching and development of newly hired Associates.
• Follows and ensures Associates adhere to meal and break periods.
• Taste product to ensure quality standards are met.
• Is the “role-model” for outstanding customer service and overall Associate standards.
• Ensures cleanliness, health and safety standards are maintained at all times.
• Other job-related activities as requested by Store Leader.

CORE COMPETENCIES

• Ability to maintain confidential information in the strictest of confidence.
• 1 year previous supervisory experience preferred but not required.
• Ability to maintain a fast pace.
• Ability to problem solve quickly and effectively.
• Effective customer service skills delivered with a friendly disposition.
• Basic management skills.
• Ability to handle responsibility.
• Ability to communicate clearly and concisely.
• Ability to lead others in always upholding company standards.

  OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

• Food Handler's Card (If required by local city or county).

  PHYSICAL REQUIREMENTS  

Continuous (67-100%)	Walking, standing, hand use, cash register.
Frequent (34-66%)	Bending, neck flexion, twisting and lifting up to 25 lbs from shoulder to shoulder, carrying up to 25-40 lbs up to 100 feet, pushing and pulling, fine manipulation, firm grasping, reach above to below shoulder, key board.
Occasional (11-33%)	Squatting, climbing, kneeling, lifting up to 50 lbs from floor to shoulder, gross manipulation.
Seldom (1-10%)	Sitting, climbing, and lifting up to 10-25 lbs from floor to above head, lifting 26-50 lbs from waist to above head, carrying up to 50 lbs up to 200 feet, 10 key.

        NOTES

1. As an absolute condition of employment, associates are required upon hire, to sign certain confidentiality and non-disclosure agreement(s).
2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). Employee(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).

DETAILED JOB SUMMARY

STORE ASSOCIATE

   

DEPARTMENT	Operations
REPORTS TO	Store Manager or Shift Leader
LOCATION	Assigned Store
FLSA STATUS	Non-Exempt (Hourly)
SHIFT WORKED	Days, Nights, Week-ends
SALARY	Minimum wage to $10 an hour,

    POSITION OVERVIEW Ensures company standards are maintained and complies with policies and procedures.  Upholds and executes the vision and mission of Yogurtland and assist others in doing the same.     CULTURAL QUALIFICATIONS

• Humble – We are modest, respectful, open and never arrogant, despite our successes.  We grow by giving and accepting honest feedback, even when it is personally challenging.
• Teamwork – We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.
• Passionate – We love what we do, reach for the best, and strive to positively impact the lives of our guests, colleagues, franchisees, and vendors.

• Innovative – With an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others.
• THTK: Totally Honest - Totally Kind - We work and live with great integrity, accountability, and compassion.

  KEY METRICS

• Same store sales.
• Food cost.
• Labor cost.

  ESSENTIAL JOB FUNCTIONS

• Cash Handling (drawer balancing, safe deposits, etc.) is accountable for funds.
• Assist in training, coaching and development of newly hired Associates.
• Taste product to ensure quality standards are met.
• Is the “role-model” for outstanding customer service and overall Associate standards.
• Ensures cleanliness, health and safety standards are maintained at all times.
• Other job-related activities as requested by Store Leader.

  CORE COMPETENCIES

• Ability to maintain a fast pace.
• Ability to problem solve quickly and effectively.
• Effective customer service skills delivered with a friendly disposition.
• Ability to handle responsibility.
• Ability to communicate clearly and concisely.

  OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

• Food Handler's Card (If required by local city or county).

          PHYSICAL REQUIREMENTS  

Continuous (67-100%)	Walking, standing, hand use, cash register.
Frequent (34-66%)	Bending, neck flexion, twisting and lifting up to 25 lbs from shoulder to shoulder, carrying up to 25-40 lbs up to 100 feet, pushing and pulling, fine manipulation, firm grasping, reach above to below shoulder, key board.
Occasional (11-33%)	Squatting, climbing, kneeling, lifting up to 50 lbs from floor to shoulder, gross manipulation.
Seldom (1-10%)	Sitting, climbing, and lifting up to 10-25 lbs from floor to above head, lifting 26-50 lbs from waist to above head, carrying up to 50 lbs up to 200 feet, 10 key.

        NOTES

1. As an absolute condition of employment, associates are required upon hire, to sign certain confidentiality and non-disclosure agreement(s).
2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). Employee(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).

DETAILED JOB SUMMARY

SHIFT LEADER

   

DEPARTMENT	Operations
REPORTS TO	Store Manager
LOCATION	Assigned Store
FLSA STATUS	Non-Exempt (Hourly)
SHIFT WORKED	Days, Nights, Week-ends
SALARY	$9-12.00 an hour

    POSITION OVERVIEW Ensures company standards are met in the event a Store Leader is unavailable and to ensure Associates comply with policies and procedures.  Assist the Store Leader in the development and compliance with policies and procedures.  Upholds and executes the vision and mission of Yogurtland and assist others in doing the same.   CULTURAL QUALIFICATIONS

• Humble – We are modest, respectful, open and never arrogant, despite our successes.  We grow by giving and accepting honest feedback, even when it is personally challenging.
• Teamwork – We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.
• Passionate – We love what we do, reach for the best, and strive to positively impact the lives of our guests, colleagues, franchisees, and vendors.

• Innovative – With an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others.
• THTK: Totally Honest - Totally Kind - We work and live with great integrity, accountability, and compassion.

  KEY METRICS

• Same Store Sales.
• Food Cost.
• Labor Cost.

  ESSENTIAL JOB FUNCTIONS

• Cash Handling (drawer balancing, safe deposits, etc.) is accountable for funds.
• Assisting with shift scheduling.
• Coordinate and communicate individual Associates duties throughout shift.
• Assist in training, coaching and development of newly hired Associates.
• Follows and ensures Associates adhere to meal and break periods.
• Taste product to ensure quality standards are met.
• Is the “role-model” for outstanding customer service and overall Associate standards.
• Ensures cleanliness, health and safety standards are maintained at all times.
• Other job-related activities as requested by Store Leader.

CORE COMPETENCIES

• Ability to maintain confidential information in the strictest of confidence.
• 1 year previous supervisory experience preferred but not required.
• Ability to maintain a fast pace.
• Ability to problem solve quickly and effectively.
• Effective customer service skills delivered with a friendly disposition.
• Basic management skills.
• Ability to handle responsibility.
• Ability to communicate clearly and concisely.
• Ability to lead others in always upholding company standards.

  OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

• Food Handler's Card (If required by local city or county).

  PHYSICAL REQUIREMENTS  

Continuous (67-100%)	Walking, standing, hand use, cash register.
Frequent (34-66%)	Bending, neck flexion, twisting and lifting up to 25 lbs from shoulder to shoulder, carrying up to 25-40 lbs up to 100 feet, pushing and pulling, fine manipulation, firm grasping, reach above to below shoulder, key board.
Occasional (11-33%)	Squatting, climbing, kneeling, lifting up to 50 lbs from floor to shoulder, gross manipulation.
Seldom (1-10%)	Sitting, climbing, and lifting up to 10-25 lbs from floor to above head, lifting 26-50 lbs from waist to above head, carrying up to 50 lbs up to 200 feet, 10 key.

        NOTES

1. As an absolute condition of employment, associates are required upon hire, to sign certain confidentiality and non-disclosure agreement(s).
2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). Employee(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).

DETAILED JOB SUMMARY

STORE ASSOCIATE

   

DEPARTMENT	Operations
REPORTS TO	Store Manager or Shift Leader
LOCATION	Assigned Store
FLSA STATUS	Non-Exempt (Hourly)
SHIFT WORKED	Days, Nights, Week-ends
SALARY	Minimum wage to $10 an hour,

    POSITION OVERVIEW Ensures company standards are maintained and complies with policies and procedures.  Upholds and executes the vision and mission of Yogurtland and assist others in doing the same.     CULTURAL QUALIFICATIONS

• Humble – We are modest, respectful, open and never arrogant, despite our successes.  We grow by giving and accepting honest feedback, even when it is personally challenging.
• Teamwork – We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.
• Passionate – We love what we do, reach for the best, and strive to positively impact the lives of our guests, colleagues, franchisees, and vendors.

• Innovative – With an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others.
• THTK: Totally Honest - Totally Kind - We work and live with great integrity, accountability, and compassion.

  KEY METRICS

• Same store sales.
• Food cost.
• Labor cost.

  ESSENTIAL JOB FUNCTIONS

• Cash Handling (drawer balancing, safe deposits, etc.) is accountable for funds.
• Assist in training, coaching and development of newly hired Associates.
• Taste product to ensure quality standards are met.
• Is the “role-model” for outstanding customer service and overall Associate standards.
• Ensures cleanliness, health and safety standards are maintained at all times.
• Other job-related activities as requested by Store Leader.

  CORE COMPETENCIES

• Ability to maintain a fast pace.
• Ability to problem solve quickly and effectively.
• Effective customer service skills delivered with a friendly disposition.
• Ability to handle responsibility.
• Ability to communicate clearly and concisely.

  OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

• Food Handler's Card (If required by local city or county).

          PHYSICAL REQUIREMENTS  

Continuous (67-100%)	Walking, standing, hand use, cash register.
Frequent (34-66%)	Bending, neck flexion, twisting and lifting up to 25 lbs from shoulder to shoulder, carrying up to 25-40 lbs up to 100 feet, pushing and pulling, fine manipulation, firm grasping, reach above to below shoulder, key board.
Occasional (11-33%)	Squatting, climbing, kneeling, lifting up to 50 lbs from floor to shoulder, gross manipulation.
Seldom (1-10%)	Sitting, climbing, and lifting up to 10-25 lbs from floor to above head, lifting 26-50 lbs from waist to above head, carrying up to 50 lbs up to 200 feet, 10 key.

        NOTES

1. As an absolute condition of employment, associates are required upon hire, to sign certain confidentiality and non-disclosure agreement(s).
2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). Employee(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).

DETAILED JOB SUMMARY

SHIFT LEADER

  POSITION OVERVIEW Ensures company standards are met in the event a Store Leader is unavailable and to ensure Associates comply with policies and procedures.  Assist the Store Leader in the development and compliance with policies and procedures.  Upholds and executes the vision and mission of Yogurtland and assist others in doing the same.   CULTURAL QUALIFICATIONS

• Humble – We are modest, respectful, open and never arrogant, despite our successes.  We grow by giving and accepting honest feedback, even when it is personally challenging.
• Teamwork – We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.
• Passionate – We love what we do, reach for the best, and strive to positively impact the lives of our guests, colleagues, franchisees, and vendors.

• Innovative – With an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others.
• THTK: Totally Honest - Totally Kind - We work and live with great integrity, accountability, and compassion.

  KEY METRICS

• Same Store Sales.
• Food Cost.
• Labor Cost.

  ESSENTIAL JOB FUNCTIONS

• Cash Handling (drawer balancing, safe deposits, etc.) is accountable for funds.
• Assisting with shift scheduling.
• Coordinate and communicate individual Associates duties throughout shift.
• Assist in training, coaching and development of newly hired Associates.
• Follows and ensures Associates adhere to meal and break periods.
• Taste product to ensure quality standards are met.
• Is the “role-model” for outstanding customer service and overall Associate standards.
• Ensures cleanliness, health and safety standards are maintained at all times.
• Other job-related activities as requested by Store Leader.

CORE COMPETENCIES

• Ability to maintain confidential information in the strictest of confidence.
• 1 year previous supervisory experience preferred but not required.
• Ability to maintain a fast pace.
• Ability to problem solve quickly and effectively.
• Effective customer service skills delivered with a friendly disposition.
• Basic management skills.
• Ability to handle responsibility.
• Ability to communicate clearly and concisely.
• Ability to lead others in always upholding company standards.

  OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

• Food Handler's Card (If required by local city or county).

  PHYSICAL REQUIREMENTS  

Continuous (67-100%)	Walking, standing, hand use, cash register.
Frequent (34-66%)	Bending, neck flexion, twisting and lifting up to 25 lbs from shoulder to shoulder, carrying up to 25-40 lbs up to 100 feet, pushing and pulling, fine manipulation, firm grasping, reach above to below shoulder, key board.
Occasional (11-33%)	Squatting, climbing, kneeling, lifting up to 50 lbs from floor to shoulder, gross manipulation.
Seldom (1-10%)	Sitting, climbing, and lifting up to 10-25 lbs from floor to above head, lifting 26-50 lbs from waist to above head, carrying up to 50 lbs up to 200 feet, 10 key.

        NOTES

1. As an absolute condition of employment, associates are required upon hire, to sign certain confidentiality and non-disclosure agreement(s).
2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). Employee(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).

DETAILED JOB SUMMARY

STORE MANAGER

    POSITION OVERVIEW Manages the overall operation of the store and its financials, exercises discretion while doing so.  Ensures company standards are met and ensures store Associates comply with policies and procedures.  Develops and ensures compliance with Corporate Store policies and procedures. Upholds and executes the vision and mission of Yogurtland and assist others in doing the same.   CULTURAL QUALIFICATIONS

• Humble – We are modest, respectful, open and never arrogant, despite our successes.  We grow by giving and accepting honest feedback, even when it is personally challenging.
• Teamwork – We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.
• Passionate – We love what we do, reach for the best, and strive to positively impact the lives of our guests, colleagues, franchisees, and vendors.

• Innovative – With an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others.
• THTK: Totally Honest - Totally Kind - We work and live with great integrity, accountability, and compassion.

  KEY METRICS

• Same Store Sales Increase.
• Food Cost.
• Labor Cost.
• Net Profit.

  ESSENTIAL JOB FUNCTIONS

• Cash Handling (bank deposits, safe deposits, etc.) is accountable for all funds.
• Scheduling of Associates effectively and efficiently.
• Controls store operational cost (food, labor, etc.).
• Maintain adequate inventory levels.
• Ensures all Associates adhere to all company standards, policies and procedures.
• Coordinates and communicates assignments throughout shift.
• Coordinates training, coaching and development of newly hired Associates.
• Ensures all Associates adhere to meal and break periods.
• Taste product to ensure quality standards are met.
• Is the “role-model” for outstanding customer service and overall Associate standards.
• Ensures cleanliness, health, security and safety standards are maintained at all times.
• Maintains building, machines and store operating equipment and schedules preventive maintenance.
• Conducts Associate meetings as needed.
• Maintains and creates reports and records based company standards and in compliance of local, state and federal regulations.
• Maintains a cooperative and interactive relationship with the Corporate office.
• Provides counseling, coaching, discipline and mentoring to Associates as warranted.
• Other job-related activities as requested.

  CORE COMPETENCIES

• Ability to problem solve quickly and effectively.
• Effective customer service skills delivered with a friendly disposition.
• Ability to communicate clearly and concisely.
• Ability to actively listen and address Associates' concerns, comments and/or issues.
• Ability to lead others in always upholding company standards.
• Knowledge of staffing, scheduling and inventory processes.
• Internally motivated and able to motivate others.
• Ability to act independently and effectively.
• Knowledge of organizational and planning skills.
• Knowledge of team-building, leadership, coaching and mentoring skills.

  OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

• Some college or equivalent experience.
• Proficient with MS Office Word and Excel programs.
• ServSafe or equivalent cetification.

  PHYSICAL REQUIREMENTS  

Continuous (67-100%)	Walking, standing, hand use, cash register.
Frequent (34-66%)	Bending, neck flexion, twisting and lifting up to 25 lbs from shoulder to shoulder, carrying up to 25-40 lbs up to 100 feet, pushing and pulling, fine manipulation, firm grasping, reach above to below shoulder, key board.
Occasional (11-33%)	Squatting, climbing, kneeling, lifting up to 50 lbs from floor to shoulder, gross manipulation.
Seldom (1-10%)	Sitting, climbing, and lifting up to 10-25 lbs from floor to above head, lifting 26-50 lbs from waist to above head, carrying up to 50 lbs up to 200 feet, 10 key.

        NOTES

1. As an absolute condition of employment, employee(s) are required upon hire, to sign certain confidentiality and non-disclosure agreement(s).
2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). Employee(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).

• Must adhere to company standards and be flexible to growth and change
• Accurately hold to cash handling and point of sale procedures
• Give attention to detail and maintain a fresh and fully-stocked store
• Take the extra initiative to improve overall product quality and cleanliness of the store
• Greet customers upon entering and exiting
• Passionately introduce the self-serve concept and procedure to new patrons
• Give flavor and topping suggestions to patrons
• Hold strongly to character and hospitable qualities that welcome and invite customers back
• Provide excellent and uncompromising customer service

QUALIFICATIONS and CHARACTERISTICS

• Proficient in English.
• Strong communication skills, both verbally and written.
• Must be able to lift up to 40 lbs.
• Must be able to bend repeatedly.
• Must be able to multi-task and maintain fast-paced performance.
• Must be able to stand for extended periods of time.

If interested, please MAIL or FAX in your Yogurtland Retail Application, resume & a brief summary on “Why I Would Like To Work At Yogurtland.” ATTN: Human Resources Department MAIL: Yogurtland Franchising, Incorporated 1911 E. Wright Circle Anaheim, CA 92806 FAX: 714-939-7738 OTHER

1. As an absolute condition of employment, employees are required upon hire to sign certain confidentiality and non-disclosure agreements.
2. Statements contained herein reflect general details as necessary to describe the general functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements or functions. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, to equalize peak work periods or otherwise to balance workloads.

• DETAILED JOB SUMMARY

  SHIFT LEADER

     

  DEPARTMENT	Operations
  REPORTS TO	Store Manager
  LOCATION	Assigned Store
  FLSA STATUS	Non-Exempt (Hourly)
  SHIFT WORKED	Days, Nights, Week-ends
  SALARY	$9-12.00 an hour

      POSITION OVERVIEW Ensures company standards are met in the event a Store Leader is unavailable and to ensure Associates comply with policies and procedures.  Assist the Store Leader in the development and compliance with policies and procedures.  Upholds and executes the vision and mission of Yogurtland and assist others in doing the same.   CULTURAL QUALIFICATIONS
  • Humble – We are modest, respectful, open and never arrogant, despite our successes.  We grow by giving and accepting honest feedback, even when it is personally challenging.
  • Teamwork – We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.
  • Passionate – We love what we do, reach for the best, and strive to positively impact the lives of our guests, colleagues, franchisees, and vendors.
  • Innovative – With an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others.
  • THTK: Totally Honest - Totally Kind - We work and live with great integrity, accountability, and compassion.
    KEY METRICS
  • Same Store Sales.
  • Food Cost.
  • Labor Cost.
    ESSENTIAL JOB FUNCTIONS
  • Cash Handling (drawer balancing, safe deposits, etc.) is accountable for funds.
  • Assisting with shift scheduling.
  • Coordinate and communicate individual Associates duties throughout shift.
  • Assist in training, coaching and development of newly hired Associates.
  • Follows and ensures Associates adhere to meal and break periods.
  • Taste product to ensure quality standards are met.
  • Is the “role-model” for outstanding customer service and overall Associate standards.
  • Ensures cleanliness, health and safety standards are maintained at all times.
  • Other job-related activities as requested by Store Leader.
  CORE COMPETENCIES
  • Ability to maintain confidential information in the strictest of confidence.
  • 1 year previous supervisory experience preferred but not required.
  • Ability to maintain a fast pace.
  • Ability to problem solve quickly and effectively.
  • Effective customer service skills delivered with a friendly disposition.
  • Basic management skills.
  • Ability to handle responsibility.
  • Ability to communicate clearly and concisely.
  • Ability to lead others in always upholding company standards.
    OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)
  • Food Handler's Card (If required by local city or county).
    PHYSICAL REQUIREMENTS  

  Continuous (67-100%)	Walking, standing, hand use, cash register.
  Frequent (34-66%)	Bending, neck flexion, twisting and lifting up to 25 lbs from shoulder to shoulder, carrying up to 25-40 lbs up to 100 feet, pushing and pulling, fine manipulation, firm grasping, reach above to below shoulder, key board.
  Occasional (11-33%)	Squatting, climbing, kneeling, lifting up to 50 lbs from floor to shoulder, gross manipulation.
  Seldom (1-10%)	Sitting, climbing, and lifting up to 10-25 lbs from floor to above head, lifting 26-50 lbs from waist to above head, carrying up to 50 lbs up to 200 feet, 10 key.

          NOTES
  1. As an absolute condition of employment, associates are required upon hire, to sign certain confidentiality and non-disclosure agreement(s).
  2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). Employee(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).