Full-time Shift-lead & Assistant Manager – Bristol St. – Santa Ana, CA

LOCATION: Santa Ana, CA 92704, US


  • Shift-leads and Assistant Manager.  
  • Shift leads will start as General staff for at least 3-months and must graduate to Shift-lead.  
  • Assistant Manager will start as Shift-lead for at least 3-months during training and must graduate to Assistant Manager position.  
  • Shift-lead hours are are flexible and may vary.  Assistant Manager position requires 30 to 40 hours per-week with flexible hours.
  • All staff must on occasion be willing to work, if needed, at other stores upon request by General Manager.          
  • Store's open from 11a to 11pm.  Opening shift starts at 9am to prep for their shift.  
  • Bristol St. store is scheduled to open March 15th… exact date may vary.  

Some new hires may be asked to start early at our San Clemente store to begin training. 


  • THTK – Totally Honest, Totally Kind – We work and live with great integrity, transparency and compassion.
  • Humble – We are modest, respectful, open and never arrogant, despite our successes. We grow by giving and accepting honest feedback, even when it is personally challenging.
  • Heart & Soul – We seek a quality of expression that touches our deepest relationships beyond the surface. This prospective permeates the way we live, the way we work and the choice that we make.
  • Team Play – We are brought together by our shared principles and philosophies. With this common bond, we learn and grow from and better each other.


  • Same Store Sales Increase.
  • Food Cost.
  • Labor Cost.
  • Net Profit.


  • Cash Handling (bank deposits, safe deposits, etc.) is accountable for all funds.
  • Scheduling of Associates effectively and efficiently.
  • Controls store operational cost (food, labor, etc.).
  • Maintain adequate inventory levels.
  • Ensures all Associates adhere to all company standards, policies and procedures.
  • Coordinates and communicates assignments throughout shift.
  • Coordinates training, coaching and development of newly hired Associates.
  • Ensures all Associates adhere to meal and break periods.
  • Taste product to ensure quality standards are met.
  • Is the “role-model” for outstanding customer service and overall Associate standards.
  • Ensures cleanliness, health, security and safety standards are maintained at all times.
  • Maintains building, machines and store operating equipment and schedules preventive maintenance.
  • Conducts Associate meetings as needed.
  • Maintains and creates reports and records based company standards and in compliance of local, state and federal regulations.
  • Maintains a cooperative and interactive relationship with the Corporate office.
  • Provides counseling, coaching, discipline and mentoring to Associates as warranted.
  • Other job-related activities as requested.


  • Ability to problem solve quickly and effectively.
  • Effective customer service skills delivered with a friendly disposition.
  • Ability to communicate clearly and concisely.
  • Ability to actively listen and address Associates’ concerns, comments and/or issues.
  • Ability to lead others in always upholding company standards.
  • Knowledge of staffing, scheduling and inventory processes.
  • Internally motivated and able to motivate others.
  • Ability to act independently and effectively.
  • Knowledge of organizational and planning skills.
  • Knowledge of team-building, leadership, coaching and mentoring skills.


  • Some college or equivalent experience.
  • Proficient with MS Office Word and Excel programs.
  • ServSafe or equivalent cetification.


Continuous (67-100%) Walking, standing, hand use, cash register.
Frequent (34-66%) Bending, neck flexion, twisting and lifting up to 25 lbs from shoulder to shoulder, carrying up to 25-40 lbs up to 100 feet, pushing and pulling, fine manipulation, firm grasping, reach above to below shoulder, key board.
Occasional (11-33%) Squatting, climbing, kneeling, lifting up to 50 lbs from floor to shoulder, gross manipulation.
Seldom (1-10%) Sitting, climbing, and lifting up to 10-25 lbs from floor to above head, lifting 26-50 lbs from waist to above head, carrying up to 50 lbs up to 200 feet, 10 key.


  1. As an absolute condition of employment, employee(s) are required upon hire, to sign certain confidentiality and non-disclosure agreement(s).
  2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). Employee(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).
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