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FRONT DESK ADMINISTRATIVE ASSISTANT - Irvine, CA 92614

CAREER TYPE: Retail
LOCATION: , ,

POSITION OVERVIEW

The Front Desk Administrative Assistant is both the "voice" and "face" of Yogurtland and must convey all of the qualifications that follow in a very public way.  They will answer calls and greet visitors to Yogurtland's Support Center.  They will also be involved in many administrative duties from preparing packages for shipping, sorting mail, scanning documents, and ordering office supplies include opening and closing and maintaining the cafeteria and Kona bar. He or she also will be trained on basic customer service.

CULTURAL QUALIFICATIONS

  • Humble – We are modest, respectful, open and never arrogant, despite our successes.  We grow by giving and accepting honest feedback, even when it is personally challenging.
  • Teamwork – We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.
  • PassionateWe love what we do, reach for the best, and strive to positively impact the lives of our guests, colleagues, franchisees, and vendors.
  • InnovativeWith an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others.
  • THTK: Totally Honest - Totally Kind - We work and live with great integrity, accountability, and compassion.

KEY METRICS

  • Number of rings before call is answered.
  • Error rate of transferred calls.
  • Speed and accuracy of filing records.
  • Guest survey score.

ESSENTIAL JOB FUNCTIONS

  • Operate switchboard.
  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Relay or route written or verbal messages.
  • Perform clerical duties, such as data entry, preparing and accepting deliveries, and sorting mail.
  • Scan, file, and maintain records, and shred documents.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct them to specific destinations.
  • Keep all three conference rooms clean and replace room appointment schedule sheets daily.
  • Keep the break room, Kona bar, lobby area clean at all times.
  • Keep the Yogurt machines and the topping station clean at all times.
  • Go to FedEx, UPS if needed
  • Must be able to lift 50 lbs.
  • Keep napkin dispensers at Kona Bar and Employee break room filled at all times.
  • Keep supply closets organized (Both cleaning & office supplies).  Making sure supplies are adequately stocked.
  • On a daily basis, clean espresso machine according to procedure.  On Wednesday and Friday, perform deep cleaning for espresso machine.
  • Refill creamer, sugar, etc and clean display bottles, trays as needed
  • Perform tasks for other departments, as requested.

CORE COMPETENCIES

  • Ability to make a positive first impression.
  • Ability to deal with all personality types.
  • Ability to speak clearly and precisely.
  • Ability to multi-task.
  • Ability to sit for long periods of time.

 

OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

  • Competent in Microsoft Office Suite
  • Associate's of Arts degree or two year's experience of combination of education and experience.

DEPARTMENT

Administration

REPORTS TO

Administrative Manager

LOCATION

Yogurtland Support Center (YLSC)

FLSA STATUS

Non-Exempt

SHIFT WORKED

Monday - Friday, 8am to 5pm

SALARY/WAGE

Starting $12/HR

BENEFIT

Vacation, Health Insurance, Bonus, and more

 

PHYSICAL REQUIREMENTS

Continuous (67-100%)

Sitting, hand use, keyboard.

Frequent (34-66%)

Neck flexion.

Occasional (11-33%)

Walking, standing, fine manipulation, firm grasping,

Seldom (1-10%)

Climbing, and lifting up to 10-25 lbs from floor to above head, lifting 26-50 lbs from waist to above head, carrying up to 50 lbs up to 200 feet, squatting, climbing, kneeling, lifting up to 50 lbs from floor to shoulder, gross manipulation, bending, twisting and lifting up to 25 lbs from shoulder to shoulder, carrying up to 25-40 lbs up to 100 feet, pushing and pulling, reach above to below shoulder.

 

 

 

NOTES

  1. As an absolute condition of employment, ASSOCIATE(s) are required upon hire, to sign certain confidentiality, non-disclosure, and mediation & arbitration agreements.
  2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). Employee(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).
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