Real Rewards FAQ

Have questions about your account? You've come to the right place! Find answers to some of the most commonly asked questions below.

How do I sign up for the Real Rewards Program?

There are several quick and easy ways to sign up for our Real Rewards Program.  You can sign up by registering on our website with an activated Yogurtland card provided by your local participating store or you can register by requesting a virtual card through our website or mobile app, which is available on Apple and Android devices.

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All of my points for the year expired today. Why?

All of the points you earn expire one year after your registration date. To maintain your tier status, you have to earn the required points for that tier throughout the year. If you do not earn the required points for your tier, you will move down to the appropriate tier, according to your point accumulation. For example: If you are a Platinum Card member in 2015, and only earn 60 points in 2016, you will be bumped down to Raspberry for 2017.

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Will I accrue points if I haven’t registered my card yet?

Yes. Your card will accrue points, but you will not be able to redeem your rewards until it is registered in the Real Rewards Program.

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Do I have to put money on my card or mobile app to use my Real Rewards account?

No, you do not have to load money on your card or mobile app to participate in the program, but having a preloaded card makes your in-store payments a breeze!

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Where do I get a physical Real Rewards card to link with my mobile account?

To retrieve a physical Real Rewards card, simply visit your favorite Yogurtland store and ask a team member for assistance. Once the card is added to your account, the number on your physical card applies to your mobile account, which you can find under the ‘My Card’ section on your profile.

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I am a Platinum member. How do I keep my Platinum status?

Congratulations on reaching the highest tier of Yogurtland Real Rewards! To maintain your Platinum Membership status, you must continue to purchase 240 points a year.

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I chose my favorite Yogurtland store during registration. Is this the only store I can use my Real Rewards card at?

You may use your Real Rewards card at any of our participating Yogurtland locations (non-participating locations include international locations).

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I combined all of my gift cards together and it suspended my account. Why?

As a security measure, our system only allows for 8 cards or fewer to be on an account at a time. If you have questions, please contact us at [email protected]

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I forgot my card when I visited Yogurtland. Can I recover my points?

Of course! Find your receipt from your purchase, visit the Yogurtland website and login to your our Real Rewards account. From there, you’ll fill out the Recover Points form and submit. Please note that you are only able to recover points within 30 days of the transaction date.

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Am I able to merge my two Real Rewards cards into one account?

Absolutely! After logging in to your account, select ‘Manage Cards’  to combine multiple cards into one account. Please feel free to contact us through email at [email protected] for assistance.

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I keep trying to register my card, but it’s not working. What do I do?

If you’re having trouble registering your card to our Real Rewards program, please contact Customer Service at [email protected] and provide the team with your full card number. We’ll get it fixed!

 

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I reached 520 points and earned an Unlimited Cup. Do I need to collect another 520 points to earn another Unlimited Cup?

Congratulations on earning the exclusive 16 oz. Unlimited Cup reward! Yes, in order to earn another Unlimited Cup, you will need to collect another 520 points before your annual point reset.

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Can I sign up for the Real Rewards program and use my 3 oz. registration reward on the same day?

Of course! Please present your Yogurtland card (or mobile app barcode) to the team member at the register when you purchase your yogurt in order to redeem your reward.

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If I have the mobile app, do I also need a physical card?

Nope! Your mobile app will work in the same way a physical card does as your Real Rewards card.

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What do I do if I lose my Real Rewards card?

If you are in the Green or Raspberry tier, you may pick up a new card at your Yogurtland location and add it to your online account. If you are a Platinum Card member, please email [email protected] with your name, email,  and  mailing address to get a replacement card sent to you.

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When do my rewards expire?

Rewards earned through the Yogurtland Real Rewards program expire after 4 weeks, unless noted otherwise. You can find out when your rewards expire by checking your reward email, receipt, mobile app, or by logging onto your account at www.yogurt-land.com/realrewards. Expired rewards will not be valid for use in stores. 

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How do I check my loyalty/gift card balance?

You can check your loyalty card balance online by logging onto your account at www.yogurt-land.com/realrewards. You can check your gift card balance by visting  www.yogurt-land.com/buygiftcards and entering your card number. Gift cards can also be registered and used as a loyalty card that accrues points and rewards. Get started by registering your card at www.yogurt-land.com/realrewards.

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How do I recover my username and password?

To recover your username or password, please contact Customer Service at [email protected] or click the ‘forgot password’ link on the Real Rewards login page. 

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Do I get points for gift card purchases?

Unfortunately, no. Points are only given for eligible Yogurtland products, like yogurt and toppings.

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I bought a catering box, do I get any points?

Yes! To receive your points, please make sure to use your Real Rewards card or mobile app during your purchase. The number of points you receive will vary depending on the type of catering box purchased.

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I have more questions, who do I contact?

We’re happy to help! Please contact us at [email protected]

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I tried to register my gift card and received the message, "This card cannot be used with Real Rewards. If you would like to register this card, click here." Why did I receive this message?

You received this message because some gift cards, like those purchased at 3rd party retailers, cannot be used with our Real Rewards program to accrue points and rewards. These cards are stored value cards only. You are welcome to join our Real Rewards program by registering a card received at a Yogurtland location or by enrolling with a virutal card on our website. You can use the gift card as your method of payment and your registered card to partipcate in the Real Rewards program. 

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If my card can't be used with Real Rewards, why would I want to register it?

Unless you register your card with your contact information on our website, it cannot be replaced if lost, stolen, or destroyed. 

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